What are the responsibilities and job description for the Guest Services Bellman (FT) position at La Quinta Resort & Club?
About Us:
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description:
At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you!
Overview:
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
Duties of Bellman:
Qualifications:
Please be advised, this position requires heavy physical activity with frequent or on a continuous basis up to entire shift, standing up for extended periods, extensive walking, repeated bending, lifting, and carrying items, weighing up to 100 lbs without assistance, as well as pushing and pulling heavy luggage carts.
SUPPORTIVE FUNCTIONS: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift as business demands. Additionally, it may be required to assist other positions in department as needed or as directed by immediate supervisor.
Compensation Range: The compensation for this position is $15.50/Hr. - $15.50/Hr. based on qualifications and experience.
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you!
We are looking for a highly motivated individuals to join our Guest Services team as a Full-Time Bellman.
The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- Provide exceptional customer service by being engaging and taking sincere interest.
- Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
- You will assist the guests checking in or out with their baggage, as you do so, you will be explaining our amenities, answering questions, and providing fun facts they should know about our hotel.
- You will be working together with other attendants to ensure each guest has a personalized experience such as opening the doors for guest or holding deliveries.
- Assist lobby attendant in keeping entrance area clean and organized
- "Be the difference" with all guest and employees and do more than just “the norm".
Duties of Bellman:
- Connects with guests with a dynamic and engaging personality.
- Follow established hotel safety protocols and procedures at all times
- Is familiar with the layout of the hotel and memorize the preferred route for escorting guests.
- Provides information to guests about the hotel facilities and services.
- Recognizes customers immediately with a warm and hospitable welcome.
- Responds to inquiries with accurate information regarding location specific features and services.
- Coordinates with Guest Services staff regarding daily VIP arrivals and special guests.
Qualifications:
Requirements:
- Must be at least 23 years old.
- Valid driver's license with at least 3 years' driving experience
- Must pass a mandatory drug test
- Must pass a criminal background check
- No MAJOR violations (DUI, reckless driving, negligent homicide) in the past 7 years
- No more than two MINOR violations in the past year (accident, speeding)
- No license suspension or revocation in the last 3 years
- Flexible availability (evening and weekend shifts)
- Frequent running, standing, stooping, lifting, and climbing stairs.
- Exposed to winter and summer temperature extremes.
- Must speak and write fluent English.
Please be advised, this position requires heavy physical activity with frequent or on a continuous basis up to entire shift, standing up for extended periods, extensive walking, repeated bending, lifting, and carrying items, weighing up to 100 lbs without assistance, as well as pushing and pulling heavy luggage carts.
SUPPORTIVE FUNCTIONS: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift as business demands. Additionally, it may be required to assist other positions in department as needed or as directed by immediate supervisor.
Compensation Range: The compensation for this position is $15.50/Hr. - $15.50/Hr. based on qualifications and experience.
Salary : $16
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