What are the responsibilities and job description for the Specimen Resolution Assistant position at Lab & Quality Control?
Specimen Resolution Assistant I
Job Summary: Medical Diagnostic Laboratories(MDL), a member of Genesis Biotechnology Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.
MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).
The Specimen Resolution Assistant will assist in the resolution of all specimen discrepancies received by the Quality Control department.
Essential Functions:
Medical Diagnostic Laboratories, LLC is an equal opportunity employer.
Job Summary: Medical Diagnostic Laboratories(MDL), a member of Genesis Biotechnology Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.
MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).
The Specimen Resolution Assistant will assist in the resolution of all specimen discrepancies received by the Quality Control department.
Essential Functions:
- Contact physicians, sales staff, and clinical laboratory via fax or phone call to clarify any missing or discrepant information.
- Fax, log and monitor all discrepancy notices.
- Handle incoming and outgoing phone calls with clients.
- Process test additions and cancellation requests.
- Coordinate the shipping of specimens per the physician’s request.
- Assist SRC Coordinator as needed with projects or additional tasks.
- Performs other similar or related duties as required or assigned.
- Basic computer literacy.
- Previous customer service or phone experience preferred.
- The employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk.
- The employee is required to type, and must be able to communicate any errors or issues.
- The employee must be able to verbally communicate well on the phone.
- The employee must regularly lift and/or move up to 5 lbs. and occasionally lift and/or move up to 20 lbs.
- Specific vision abilities required by this job include: close vision, distance vision, color vision & focus.
- Office environment.
- The noise level in this environment is usually mild to moderate.
- High school diploma.
- Competitive Salary
- Medical, Dental & Vision Insurance
- Short and Long Term Disability
- Life Insurance
- Dependent Care Flex Spending Account
- Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)
- Legal Plan & Identity Theft Protection
- 401(k) Plan
- Paid Vacation & Holiday
- Business Casual Environment
- Credit Union
Medical Diagnostic Laboratories, LLC is an equal opportunity employer.
