What are the responsibilities and job description for the Blood Collection Team Manager position at Labcorp?
Company Overview: At Labcorp, we strive to make a difference in people's lives by providing vital information that helps our clients and patients understand their health.
Job Description:
We are seeking a Phlebotomy Team Lead to work in a dynamic environment. In this role, you will provide exceptional customer service, perform skilled specimen collections, and be the face of the company. You will also have opportunities for continuous growth within the organization.
Responsibilities:
- Provide coverage and travel to various sites to perform phlebotomy job duties
- Assist in the supervision of a team of phlebotomists covering multiple Patient Service Centers & client sites
- Observe new employee performance and report observations to the supervisor
- Perform site inspections on a regular basis and accurately report all findings
- Provide continuous training to phlebotomy staff as directed
- Complete new hire and annual competency assessments when necessary
- Manage and monitor patient flow, wait times, inventory levels, and information logs
- Address any customer service-related issues in a prompt and respectful manner
- Review daily/weekly schedule with supervisor and making schedule adjustments as needed
- Promote teamwork, cohesiveness, and effective communication among coworkers
Requirements:
- High school diploma or equivalent
- Minimum 3 years of experience as a phlebotomist; 5 years is preferred
- Prior experience in a leadership position is a plus
- Phlebotomy certification from an accredited agency is preferred
- In-depth knowledge of phlebotomy duties, responsibilities, and techniques
- Proven track record in providing exceptional customer service
- Strong communication skills; both written and verbal
- Ability to work independently or in a team environment
- Comfortably working under minimal supervision
