Enterprise Desktop Support Technician

Responsibilities:

• Responsible for Labcorp owned hardware associated with IOP’s, PSC’s, Labs/Branches and client facing computer systems.

• Document Labcorp hardware asset tags.

• Works with Corporate and Divisional IT Teams to Coordinate system installations, conduct training sessions, and facilitate timely trouble ticket resolutions.

• Onsite troubleshooting to resolve technical issues with LCA proprietary hardware, software, clinical lab instruments and network. 

• When possible, utilizing remote access tools to previously installed systems for troubleshooting, client training, and resolving issues.

• Provide status updates on assigned tasks. Capture hours associated with daily support.   

• Follow the defined RMA process to return equipment and support security initiatives to replace outdated hardware.

• Manage OmniSeq User Account Access

Education and Experience:

• HS Diploma required

• 1-2 years of relevant desktop support experience required

Additional Responsibilities/Preferred Qualifications:

• Problem solving: Involves issues with hardware (computer, printer, scanner etc.), software, connectivity, licensing, user training, security, and workflow issues within the practice.

• Decision making: May trouble shoot issues involving software updates, cabling, adding new hardware, additional training of personnel, licensing, security, workflow etc. Will make the decision who to reach out to based on judgment of impact, severity, and support required, such the IT Help Desk, Sr IT Service Technician, or their manager to address the issue and resolve. The decision-making impacts customer service, and Labcorp’s reputation.

• Communication: This position is predominantly client facing, requiring excellent customer service skills, that include, routine technology set-ups, merger/acquisition set-ups, maintenance, problem solving, with accountability for all follow-ups. The role also speaks directly with office personnel (Lab personnel, Bioinformatics teams, Software Developers, System Administrators, Pathologists etc.), possessing excellent customer service to determine issues/concerns and follow-up. Required to provide feedback on the status of assigned support tickets, verbally and written, action taken, and close out with their manager, or via ticketing system entry, and customers.   They alert the appropriate sales rep. whenever they are working on an account, including the outcome and any additional follow-up required, including sales opportunities.

Physical requirements:

• Physical requirements can include bending, stooping, twisting, turning, lifting 30 lbs. or less, and working in unusual positions requiring full body mobility for equipment and cable instillations.

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Working Conditions:

Onsite, 1st Shift, Monday - Friday

Application Window: Open through 4/11/25

Pay Range: $60 - 65K/yr

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.  For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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Salary : $60,000 - $65,000