What are the responsibilities and job description for the Lead Clinic Coordinator position at Labette Health?
Category:
ClinicDepartment:
Family Practice Clinic
Description:
Job Summary: The Lead Clinic Coordinator will be responsible for the oversight of the Rural Health Clinics assigned to them and ensure the needs of the providers and clinic staff are met on a daily basis. Responsible for the direct oversight of all front office, nursing and lab staff, including creative scheduling for optimum utilization of staff schedules to meet the needs of the clinic. They will be instrumental in assisting in the development of the goals, budget and performance standards for the clinic and communicating this to staff. They will utilize their knowledge of medical billing to improve and streamline front office data entry to decrease claim denials and ensure that the clinic is in compliance with CMS rules and regulations as they apply to meeting the standards of Rural Health Clinics. They will be the point of contact for their clinics for credentialing, billing, occupational medicine, and other department divisions crucial to the function and growth of the organization.
Key Responsibilities:
- Creating work schedules to maximize utilization of staff and reduce overtime.
- Overseeing the functions of the front office staff and providing education to reduce claim denials due to front office errors.
- Monitors and controls clinic expenditures to meet budget goals,
- Maintains a safe work environment and coordinates with the Facilities Department for any repairs or improvements needed in the clinic.
- Monitors inventory and supervises personnel to ensure a cost-effective approach while maintaining supplies at adequate levels to meet the needs of the clinic.
- Works with the Assistant Vice President and Vice President of the Medical Group to develop new policies and procedures as well as participating in department and committee meetings.
- Conducts yearly employee evaluations, in charge of employee orientation in the clinic, employee training and development and ensures all staff meet the requirements of their job including tracking and ensuring compliance with licensure, BLS, and other certification requirements.
- Resolves interpersonal conflicts between staff members and documents and uses the progressive discipline policy and procedure as needed.
- Reviews patient satisfaction surveys, receives and resolves patient complaints and takes appropriate action to ensure all staff treat patients with dignity, kindness and respect. Relays this information to the AVP and VP.
- Attends seminars and conferences to ensure self-development and remains current with OSHA, CMS, Medicaid and Commercial Insurance Companies to stay abreast of recent changes.
- Other duties as assigned.
Essential Skills and Abilities:
- Strong written and verbal communication skills.
- Excellent interpersonal skills and ability to handle difficult personnel situations.
- Leadership ability with strong self-motivation.
- Must be able to supervise fairly.
- Must be able to use discretion in all situations.
- Ability to multi-task and work until the job is done.
Qualifications:
Associate’s degree with management experience preferred.
Closing:
Open until filled
