Tax Compliance Representative 1 - Albany (NY HELPS)

The duties that the incumbent of the vacancy will be expected to perform. Duties Description STANDARD DUTIES: As a Tax Compliance Representative 1, you will perform a variety of central office functions in a call center operation to affect the collection of Unemployment Insurance contributions, interest and penalties, delinquent returns, and monies due. Your duties will include, but not be limited to, contacting employers; conducting office or telephone interviews with employers; maintaining a comprehensive case history of all assigned cases; and making recommendations for further action. You will enforce the collection of delinquent Unemployment Insurance contributions through the filing of warrants, serving levies, income executions, and other appropriate collection mechanisms. In the performance of these assigned duties, you may interact with uncooperative individuals.

The minimum qualifications required for this vacancy. Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.NY HELPS Non-Competitive Minimum Qualifications: Two years of full-time experience in which 50% or more of time was spent dealing with the general public. You must indicate the percentage of time dealing with the general public.Or 2. One year of full-time experience in the collection of debts which must include contacting debtors in person or by telephone for the purpose of arranging payment.Or 3. Sixty semester credit hours of college-level study.Or 4. Thirty semester credit hours of college-level study, and one year of the experience stated in qualification #1 or six months of the experience stated in qualification #2.*If your degree was awarded by an educational institution outside the United States and its territories, you will be required to provide independent verification of equivalency prior an offer of employment. This information can be found at http://www.cs.ny.gov/jobseeker/degrees.cfm. Candidates are responsible for the evaluation fee. It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. If you are interested in the NY-HELPS program, or this position, you may reply to this vacancy posting, or you may visit the New York State Department of Civil Service website at https://www.cs.ny.gov/help/ (copy and paste in browser) to register today, in three easy steps.To be considered for this position, a review of your state history is needed. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information in your response, a representative from our office will contact you via phone.If Civil Service Eligible list(s) exist, they will be canvassed. You may also apply if you are eligible for appointment by one of the following qualifications: 55 B/C Qualifications: This position is designated 55b/c and is subject to verification of applicant eligibility. Please provide a copy of your 55b/c letter when applying. You must meet the open competitive qualifications from the most recent examination announcement.Reassignment Qualifications: Current New York State Department of Labor employee with at least one year of permanent, contingent-permanent, or 55 b/c service as a Tax Compliance Representative 1; if you have less than one year, you must be reachable on the current eligible list for this location, if one exists.70.1 Transfer Qualifications: One year of permanent or contingent-permanent as a Grade 09 or higher determined to be similar by Civil Service. 70.4 Transfer Qualifications: One year of permanent or contingent-permanent service as a Grade 09 or higher and a passing score on Tax Compliance Representative 1 exam. Note: Candidates must not have failed the most recent examination for this title. Note: For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/ .Preferred Qualifications: Ability to initiate and maintain relationships across a diverse set of stakeholders.

Additional comments regarding the vacancy. Additional Comments Fingerprinting/Background Check: This position requires a fingerprint/background check. There is no cost to candidates, fingerprinting fees are paid for by the Department of Labor. Candidates being considered for appointment will be provided a pre-paid code and instructions after the interview.Candidates with no previous state service will begin at the starting rate of the salary range listed above. If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.There are multiple openings for this position. This position is within the Unemployment Insurance Division. Hours will be discussed at time of interview.Telecommuting may be available and can be discussed at time of interview. We offer a comprehensive benefits package, including: 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage). Choice of several affordable and competitive health insurance plans Dental and vision insurance plans at no additional cost Membership in the NYS Employee’s Retirement System NYS Deferred Compensation Investment Plan Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees) Eligibility to apply for tuition reimbursement for qualifying employees and courses Paid Parental Leave Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.

Some positions may require additional credentials or a background check to verify your identity.