What are the responsibilities and job description for the ENROLLMENT ANALYST position at Laborers Funds Administrative Office of Northern...?
About Our Company
The Laborers Funds Administrative Office of Northern California, Inc. is a not-for-profit corporation providing administrative services under contractual agreements for Northern California Laborers Trust Funds. We employ over 100 employees and provide services for over 30,000 Laborers and beneficiaries in the various employee benefit plans we administer since 1963.
The Role
We are looking for a Enrollment Analyst to join our team and provide administrative and excellent customer service to union Laborers and their families.
The position performs various tasks involved in administering union negotiated fringe benefits (retirement, health, vacation, annuity), in accordance with the written plan documents, with a primary focus on administrative processing in a high paced team environment with a high volume of member interaction. As a Benefits Support Analyst, you will manage the high-volume customer service email account, listen to multiple voicemail groups daily, and forward emails and messages to appropriate departments; update daily employee attendance calendar; maintain office supply inventory and organization; process third party logistics liens and respond to attorneys’ informational requests; review and record invoices monthly using Microsoft Excel and forward to Accounting department; update employee contact information; process disability certifications; provide excellent customer service on the phone and during member visits; communicate policies, regulations, and benefit information; and perform additional duties assigned by a Manager and/or Associate Director of Benefits.
What We Are Looking For
- Two years of prior experience in an employee benefits or office environment
- Ability to multi-task, prioritize and complete assigned tasks
- Strong organizational and communication skills
- Excellent typing and data entry skills
- Proficient in MS Suite (Outlook, Excel, Word) and computer systems and applications
- Self-motivated and remain calm under pressure
- Analytical and detail-oriented with attention to accuracy
- Ability to work independently and within a team environment
- Discretion with ability to maintain confidentiality
- Strong interpersonal skills in working with employees, members, and other departments
What You’ll Love
- Medical, dental and vision coverage paid by the employer
- An employee Pension plan contributed by the employer
- Optional participation in a 401K plan
- Sick, vacation time, 8 major holidays, and 2 annual floating holidays under a Collective Bargaining Agreement
- Pension and Health and Welfare administered by Laborers Trust Funds
Conditions of Employment
- 150‐day probationary period
- Microsoft Office Suite Testing is required
- Work under Collective Bargaining Agreement
- Union job with union dues (http://www.opeiu29.org/)
- Fringe Benefits Administered by Laborers Trust Funds (https://norcalaborers.org/)
- Background check and drug testing
Work Environment
- Moderate noise level is typical of an office environment
