Application Support Specialist

Job Description

Job Description

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE

BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023 and 2024!

Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes satellite centers in Covington Twp., Hawley, Hazleton, Sunbury, Towanda and Tunkhannock

Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor’s degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions.

If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. We particularly encourage applications from historically underrepresented groups including women and minorities. Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please .

ESSENTIAL FUNCTIONS :

• Responsible for the day-to-day operation, maintenance, and user support of the College Student Information System (SIS), the underlying databases, and related systems and services.
• Ability to identify opportunities where emerging technologies could have a positive impact on College processes; conceptualize, scope, and implement solutions; set deliverables and milestones.
• Work with administrative users on standardizing data collection and creating workflow procedures to automate and streamline departmental processes.
• Create and design custom data reports for College departments and client module managers / staff.
• Collaborate with end users to translate business needs into technical requirements. Create and deliver intuitive, integrated, and consistent user experiences.
• Assist with the creation and integrity of mandatory / annual reports.
• Create technical documentation for business processes.
• Create and / or use effective metrics to support fact-based decision-making.
• Organize and train staff on application processes as needed.
• Assist in testing system patches and upgrades for functionality changes, clarify the intent of new features, and interact with staff / faculty
• Manage and maintain data integrity and security for SQL database.
• Maintain user accounts and permissions.
• All other duties as assigned.

KEY COMPETENCIES :

Strong understanding of data design, architecture, relational databases, and data modeling (MSSQL preferred)

EDUCATION :

EXPERIENCE :

Applications will only be accepted via online method by clicking the link below. Deadline for applications, February 21, 2025. No phone calls, please.

https : / / workforcenow.adp.com / mascsr / default / mdf / recruitment / recruitment.html?cid=9d114fa5 -887f-4687-9b71-ee538589a4bb& ccId=19000101_000001 &lang=en_US&source=CC2& selectedMenuKey=CareerCenter

In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran’s status, or genetic information in its educational programs and activities, admissions, and with regard to employment.

Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development within selected associates degree, certificate and continuing education program.