What are the responsibilities and job description for the Application Support Analyst position at ID Logistics?
About Us : At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence. Position Overview : The Application Support Analyst will provide the technical support to end users addressing the maintenance, modification, and and implementation of enterprise wide software applications including Manhattan WMS. Work Location : The ideal candidate for this remote position will reside in one of our key markets : Scranton, PA or Tampa, FL. Work Schedule : First Shift - Monday - Friday, 8 : 30am - 5 : 00pm Work Travel : Less than 0% domestic travel. Compensation : Attractive annual salary of $64,000 - $70,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more. Responsibilities :
- Provide technical support to end-users, addressing software issues.
- Troubleshoot and resolve moderately complex problems, including those not covered by established procedures.
- Document and track the problem-solving process, including successful and unsuccessful solutions.
- Configure and implement system releases as required.
- Ensure high application availability.
- Provide training to users on the use of applications.
- Prepare and maintain documentation for application procedures and troubleshooting steps.
- Participate in or provide process customization for applications.
- Identify and document resolutions for recurring issues.
- Identify trends in training, performance, and knowledge deficiencies and communicate to management.
- Communicate effectively with users, IT staff, and management to address issues and provide updates.
- Work collaboratively with other IT teams to resolve problems.
- Install, maintain, and support enterprise applications.
- Manage support ticket queues, conduct thorough investigations, and efficiently resolve incidents and service requests.
- Participate in on-call rotation. Why Join Us?
- Innovative Environment : Work in a forward-thinking company that values creativity and continuous improvement.
- Career Growth : Opportunities for professional development and career advancement within a growing organization.
- Inclusive Culture : Be part of a diverse team that values respect, collaboration, and inclusivity. Minimum Requirements :
- B.S. in Computer Science or equivalent work experience.
- 2-5 years of experience in supporting IT systems and applications
- Demonstrated experience with relevant IT systems and applications, specifically Manhattan WMS or other Tier 1 Warehouse Management Systems (BluJay, InfoLog, etc. is required). Preferred Qualifications :
- Ability to work with databases, including writing SQL queries.
- Strong ability to diagnose and resolve technical issues related to WMS (as well as other enterprise applications) and related systems.
- Ability to analyze complex issues, identify root causes, and develop effective solutions.
- Excellent written and verbal communication skills to effectively interact with users, colleagues, and stakeholders.
- Strong customer service skills to provide timely and accurate support to users.
- Ability to collaborate effectively with other team members and stakeholders.
- Ability to prioritize tasks, manage time effectively, and meet deadlines. #IND123 #BG Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled
Salary : $64,000 - $70,000
