Technical Support Analyst

Description:Top Notch Distributors Job Description Last Review 02/06/2025 Title: Technical Support Analyst Department: Information Technology Pay Status: Non-Exempt Reports To: IT Manager JOB SUMMARY Monitor and maintain the workstation and peripheral assets. Provide support to end user community and troubleshoot system-related issues. OUR VALUES ARE KEY Integrity is key – We are reliable with our words, responsible for our actions and lead with humanity. Team, Team, Team – Create a safe, supportive and respectful team atmosphere that generates collaboration, transparency and opportunity for all. Customer Connection – We take pride in being the most knowledgeable in the industry. We strive to deliver dependable and trustworthy results in every aspect of the customer experience. Take The Long View – As individuals and a team we make strategic choices that support the long-term health of our company, our families and our community. Celebrate The Day! – We celebrate the wins each day. We acknowledge each other’s successes. ESSENTIAL FUNCTIONS Must be able to analyze and interpret and process data Must have precise problem solving skills Must be able to create and understand written communication Must have strong interpersonal skills Must be able to organize and coordinate work orders, jobs and schedules Must have knowledge of cybersecurity policies and procedures Frequently uses small hand tools Frequently handles and assembles small parts Frequently handles and assembles large parts Frequently climbs ladders and may have weight baring items while climbing ladders Must be able to lift 50 lbs. Frequent bending, lifting, kneeling and reaching Frequent sitting, squatting, twisting and standing JOB FUNCTIONS Act as first line of Technical Support by answering all end-user calls and e-mails Log and track all end-user related issues and maintain established Service Level Agreements Handle all installation, configuration and ongoing usability of desktop computers, peripherals and software Assist with configuration, test, maintain, monitor and troubleshoot telecommunications hardware/software Assist with maintenance and administration of computer networks and related computing environments Assist with deployment, administration and security maintenance of Windows Server systems Recommend changes to improve systems and network configurations and determine hardware or software requirements Other duties as required Requirements:JOB REQUIREMENTS Previous experience with providing technical support in a corporate environment Experience with all Windows Desktop and Server Operating Systems Knowledge of configuring and maintain Cisco Webex Meetings and Calling environments Proven knowledge of performing Adds/Moves/Changes in Active Directory Experience with creating and maintaining mailboxes in O365 Knowledge of Microsoft Office Suite applications Experience with troubleshooting hardware issues and replacing PC/Laptop components Ability to work in a professional fast-paced environment Strong interpersonal skills due to interaction with end user community Ability to work independently as well as in a team environment Ability to adjust priorities and handle multiple tasks simultaneously * EDUCATION Associate degree in an IT-related field or equivalent experience Job Type: Full-time Pay: $48,000.00 - $60,000.00 per year Compensation Package: Employee stock ownership plan Profit sharing Schedule: 8 hour shift Day shift Monday to Friday Work Location: Hybrid remote in Honesdale, PA 18431

Salary : $48,000 - $60,000