What are the responsibilities and job description for the Technical Support - Hybrid Remote position at CyberCoders?
Technical Support Analyst
Position Overview
The Technical Support Analyst is responsible for providing high-quality technical support to users, resolving issues related to hardware, software, and network problems, and ensuring efficient operation of IT systems within the organization.
Key Responsibilities
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
anthony.cox@cybercoders.com
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 03/13/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
Position Overview
The Technical Support Analyst is responsible for providing high-quality technical support to users, resolving issues related to hardware, software, and network problems, and ensuring efficient operation of IT systems within the organization.
Key Responsibilities
- Respond to user inquiries and provide technical support via phone, email, and helpdesk software.
- Diagnose and troubleshoot hardware and software issues to provide effective solutions.
- Manage user accounts and permissions in Active Directory and other systems.
- Document support interactions and maintain accurate records of issues and resolutions.
- Collaborate with IT teams to identify and implement system improvements and upgrades.
- Assist in the deployment of new software and hardware solutions.
- Provide training and guidance to users on IT best practices and applications.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of IT support practices and troubleshooting techniques.
- Familiarity with Active Directory and user account management.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple tasks effectively.
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
anthony.cox@cybercoders.com
- Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AC7-1844694 -- in the email subject line for your application to be considered.***
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 03/13/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
Salary : $50,000 - $60,000
