Inside Sales Representative

Position Title: Inside Sales Representative

Location: Fenton, MO

Department: Sales

Reports to: Lead Inside Sales

Laclede Chain Manufacturing has origins dating back to 1854 when we manufactured hardware for the wagon trains heading out west. Our rich history started with having innovative and hardworking people. People continue to be the backbone that makes Laclede Chain a great place to work. We are a family-owned American company that continues to be a force in the chain industry. Our teams promote a safe and fun working environment. We need more innovative and hardworking individuals to help our company continue to grow.

Position Summary: This role is for an Industrial Inside Sales Representative responsible for managing orders, addressing customer requests, and driving sales growth within the assigned territory. The individual will work to foster existing customer relationships and actively seek opportunities to expand business through upselling.

Key Duties and Responsibilities:

• Handle inbound and outbound calls for an assigned territory.
• Process customer orders and inquiries in a timely manner and accurate manner.
• Align with the company's vision, mission, and strategy, while setting personal performance goals that contribute to team success.
• Leverage technical knowledge and ongoing training to provide exceptional service to customers regarding products and solutions.
• Accurately input data for customer orders and communicate appropriate pricing and lead times.
• Collaborate with the sales team to prospect new business and identify growth opportunities within the territory.
• Build and maintain strong customer relationships to drive long-term business.
• Keep account information up-to-date and manage customer data efficiently.
• Investigates and resolves customer problems with deliveries
• Keep management informed about challenges and provide updates on customer and territory developments.
• Participate in training sessions, trade shows, and sales meetings as requested.
• Complete required reporting as needed and required.

Core Competencies:

• Problem Solving skills
• Technical skills
• Customer Service
• Interpersonal Skills
• Communication Skills-Oral and Written
• Ability to work as a team or individually
• Good work ethic-efficient, effective, accurate, organized, conscientious, dependability, punctual, etc...
• Meets Company standards (i.e. goals and objectives, production quotas, project deadlines, etc...) and with high quality
• Adaptability-changes in the work environment, production demands, priorities, methods, direction, etc...
• Cost Conscientious
• Takes initiative
• Innovative/Resourceful

Education:

• High School Diploma or GED or equivalent work experience

Required Qualifications:

• At least 3 years of inside sales experience
• Comfort with making outbound sales calls and engaging with new customers
• Strong self-motivation, persistence, and initiative to meet sales targets
• Professional demeanor, high energy, and exceptional communication abilities
• Proven success in meeting sales goals and achieving customer growth
• Superior customer service skills, with strong follow-through on inquiries and concerns
• Proficient in Microsoft Office and other common computer programs

Physical Demands/Work Environment:

• Works in an open, office environment with background noise
• Will be sitting a majority of the time
• Ensure appropriate phone coverage at all times during business hours

This role offers a dynamic environment for individuals who enjoy customer interaction, problem-solving, and contributing to business growth.