Macy's Shop Supervisor - Full Time

At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, elevating the crocodile as a rallying sign.

An iconic French brand present in nearly 100 countries, Lacoste stands out for its unique know-how in each of it areas of expertise, from garment factory to omnichannel distribution.

At Lacoste, elegance goes beyond style. This elegance guides all of its actions and its social and environmental commitments.

Working at Lacoste is belonging to a community of 8,500 employees on the move to build the future. Committed to making equal opportunities a reality and to revealing potential, the company brings together talents from all walks of life, embracing their differences.

Lacoste is one of the inspiring brands driven by passionate people within the MF Brands Group, alongside Aigle, Gant, Tecnifibre and The Kooples (http://mf-brands.com/).

Essential Job Responsibilities:

 

• Provide a professional and excellent level of customer service with existing and new customers.
• Generate sales by identifying appropriate business targets. Build new customer base to maximize sales. Retain existing customers by providing by developing trust and strong client relationships.
• Demonstrate clientele skills through customer outreach and ward-robing skills.
• Lead, direct and motivate the sales team in order to achieve the overall corporate sales objectives.
• Delegate functions and tasks to team associates.

• Implement the sales strategy plan.
• Execute floor leadership—own the sales floor with the Shop Manager; greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries.
• Coach and train retail sales staff on best sales practices.
• Identify current and future trends that appeal to the consumer.
• Ensure that the fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor
• Ensure merchandise is clean and ready to be displayed.
• Develop product knowledge by completing e-learning modules and training with the SM or ASM in order to communicate it to the customer.
• Adhere to loss prevention and inventory control and compliance procedures.
• Ensure promotions are accurate and merchandised to company standards.
• Monitor local competitors.
• Handle customer questions, complaints, and issues.
• Support and reinforce positive employee relations through leading and developing a quality shop team, and communicate and partner with the Shop/Assistant Manager on coaching and conflict resolution.
• Perform all other duties as assigned and required.
• Hold shop keys and regularly participate in shop opening and closing functions.

Core competencies and traits:

Sales and Goal Oriented – Must have the ability to maintain level of sales performance as determined by Company goals.

Customer Service Oriented – Must be skilled in working with clients and building ongoing relationships that will result in increased sales.

Cooperation - Works well with other people. Takes time to help customers and co-workers when required.

Adaptability/Resilience – Able to perform a wide variety of tasks, often changing assignments on short notice. Must be able to overcome obstacles and deal with customers in a fast-paced, high-volume, and competitive environment.

Requirements/Qualifications:

• A minimum of 2 years sales experience in retail.
• Strong selling skills with an emphasis on client development.
• Excellent communication skills required.
• Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity.
• Good leadership and motivational skills as to effectively lead a team.
• Sporting Spirit - must possess a competitive edge and drive to meet goals.
• Innovative thinker that will drive our brand forward.

Core Values and Traits:

 

Play as One Team:  

·         Showing respect towards everyone  

·         Commitment for the team’s work and decisions  

Play with Elegance:  

·         Striving for excellence  

·         Treating others with fair play and humility  

Play by Daring:  

·         Having the courage to speak up, experiment and take initiative  

·         To explore new opportunities  

Play with Tenacity:  

·         Constantly seek continuous improvement  

·         Learning from our failures  

 

At Lacoste, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

 

Equal Opportunity Employer:

At Lacoste, we’re committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of their race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and/or any other characteristic protected by applicable federal, state, and local laws.