Customer Service Administrator

Responsibilities:

• Manage large volumes of incoming calls.
• Generate sales leads.
• Identify and assess customers' needs to ensure satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information using the right methods/tools.
• Meet personal and team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Perform invoicing on work orders.
• Schedule drivers for pick-up and delivery of various equipment.
• Take the extra mile to engage customers.

Skills:

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree.

The ideal candidate will be patient, empathetic, and passionately communicative, with a natural ability for problem-solving and a genuine excitement to help customers.

Summary

As a Customer Service Administrator, you will be essential in delivering outstanding client services and support. Reporting to the Customer Service Manager, your role involves utilizing your core skills in communication, phone etiquette, and data entry to assist customers effectively. Your proficiency in CRM software will enhance our customer interactions, while your premium skills in multilingual communication can further elevate our service standards. Additionally, your relevant skills in Microsoft Office and analysis will support our team in maintaining accurate records and improving service processes. Join us to make a significant impact in our customer service operations.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Memphis, TN 38113 (Preferred)

Work Location: In person

Salary : $16 - $20