Shift Lead

• Delivering an outstanding customer experience, as well as a similar environment for the inhouse team
• Providing training and/or helping Store Associates to always ensure that production goals are met, including product-finishing projects
• Leading various in-store tasks during each shift, exemplifying the store and brand standards
• Ensuring the movement on the sales floor is flowing effectively
• Helping ensure product merchandising is done accurately
• Helping to lead the follow-through of all food safety protocols
• Targeting sales objectives and helping to achieve store compliance and loss prevention standards
• Participating in team meetings to discuss goals, progress and topics in need of improvement
• Other role-related duties as assigned by the Store Manager

• At least 1 year of experience in retail sales or similar fast-paced, customer-minded environment, with increasing levels of responsibility
• Equipped with strong interpersonal skills and able to communicate effectively
• Reliable and flexible with scheduling based on store needs
• Quality-minded with keen attention to detail
• Passionate about chocolate

• Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment.
• This position requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays).
• Multitasking requires physical agility and the ability to stay organized.
• Employees may be required to bend, squat, or reach up high to organize or stock products.
• Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays.
• Restocking low shelves or accessing high displays may involve frequent bending or stretching.

• Competitive Pay
• Premium Holiday Pay (Time and a Half)
• Annual Bonus
• Employee Assistance Program

FreshnessAll our ingredients are carefully selected. Only the best is good enough. For us, freshness is not a matter of finest taste. It is our everlasting frame of mind.In connecting the rainforests with the Swiss Alps, we find the origins of our taste. We accompany our chocolate every step of the way: from the cocoa fields to our customer. And we know each of our partners by name and by heart.That is what makes our chocolate fresh.SwitzerlandWe are proud to produce exclusively in Switzerland. So that we may guarantee the highest quality.We love our Swiss culture and Swiss traditions. They have always inspired us in our work. Our roots are the base for our innovations. The Swiss Alps are our home.But the world is our guest.CraftmanshipWe are masters of our craft. We strive for perfection every day. The common passion for chocolate unites us. We still make many of our products by hand. For something to be beautiful, it must be unique. We believe in the authentic craft.And we continue the tradition of the Chocolatiers.