Store Manager

POSITION SUMMARY

The Store Manager oversees the day-to-day operations of the kisok and is skilled at maintaining high standards of food and drink quality, customer service, and operations. The ideal candidate is an excellent manager and coach with strong organizational and administrative abilities. The Store Manager is responsible for supporting, managing, and developing all team members to exceed business goals.

DUTIES AND RESPONSIBILITIES

Financial Performance & Operational Excellence

• Accountable for the P&L of the business unit from revenue targets, food and beverage cost of goods, waste, controllable costs and personnel costs. Have full awareness and a proactive approach of managing actual vs. targets.
• Ensures excellent maintenance, organization and cleanliness of all service areas at all times. Timely reporting and correction of any issues observed.

• Forecasts sales and then determines weekly schedules. Prepares and submits weekly time sheets to payroll. Collects and distributes paychecks.
• Monitor inventory and replenish stock. Adjust pars to eliminate waste and avoid 86'ing items.
• Track sales against budget, execute strategies for increasing sales, while maintaining constant communication with the team. Manage and track voids, discounts and any financial inconsistencies.
• Submits weekly schedules for storefront that supports a great service experience while remaining fiscally responsible to budgeted targets.

• Oversees that the venue is compliant with all federal, state and local laws and regulations notably Health & Safety and Hygiene, and company policies.
• Ensure team members are utilizing all operational / training materials. Maintain and enforce daily checklists, including but not limited to: daily logs, temperature logs, FIFO, deep clean tasks and AM / PM checklists.
• Oversee all menu changes and ensure they are properly implemented.
• Works cross-functionally with Operations, Marketing, Corporate Orders / Events to ensure American Macaroons meets and exceeds company goals

• Track sales against budget, execute strategies for increasing sales, while maintaining constant communication with the team. Manage and track voids, discounts and any financial inconsistencies.
• Meet direct supervisor on a weekly basis and attend monthly Operations meetings.

Talent Management & Development

• Ensures that operational and training standards are consistently followed and executed by the entire retail team. Supervises staff, ensuring that correct procedures, methods of service, conduct and grooming policies are followed.
• Responsible for hiring, onboarding and training all new employees on standards, policies and procedures for the storefront. Directs all evaluation and termination of staff.
• Facilitates effective & timely communication between all kiosk employees.
• Confirms that all guest and employee concerns are reviewed and resolved in a timely manner.

• Handle payroll and scheduling. Anticipate schedule changes based on needs and seasonality and ensure all staffing needs are met while meeting the budget. Manage attendance and call outs.

Customer Services

• Demonstrate a commitment to service by prioritizing the guest experience.
• Ensure smooth day to day operations of the storefront. Foster and promote a strong work culture and uphold brand service standards.
• Monitor, measure, respond and correct any incorrect customer interactions with designated storefront.
• Coach, guide and support team to provide exceptional customer experience.

General Responsibilities

• Storefront Manager demonstrates positive leadership characteristics and actively leads by example to teach skills that will elevate the guest experience and inspire team members to meet and exceed their goals.
• Reviews, communicates and follows the Amercan Macaroons Guidelines.
• Maintains knowledge of local competition and general industry trends.
• Works as part of a team and provides help and support to all fellow team members.

QUALIFICATIONS & EXPERIENCE

• Minimum 3 years previous retail experience in a management role within food service
• Experience with all aspects of operations, and sales including budgeting, expense management, inventory, payroll and labor costing, staffing, and P&L management.
• Practical knowledge of the job duties of all supervised employees
• Must be organized, self-motivated, and proactive with a strong attention to detail
• Excellent communications skills
• Strong leadership skills

• Proficient with computer (Microsoft Office) and restaurant POS systems (Toast, Grubhub, Uber Eats, TripleSeat, etc.)
• On occasion, may be required to lift and carry, push or pull heavy objects up to 25 pounds; kneel, bend, ascend or descend stairs; reach and grasp objects.
• Languages: Spanish and French recommended

Additional Essential Requirements

• Must be able to work evenings, weekends, and holidays as per the needs of the business
• Must have Serv Safe Protection Certificate
• Must be able to work onsite at all times.
• Must have valid US work authorization.