Human Services - Family Services Manager

Lafayette County Human Services

Darlington, WI
P. 608-776-4800

Job Title: Family Services Manager

Hours: Regular Full-Time/40 hours per week; Monday-Friday

Pay Range: $33.74 – 35.67 per hour, based on experience; plus longevity, if applicable

Department: Lafayette County Human Services

Reports to: Director, Lafayette County Human Services

FLSA: Exempt

Position Purpose: Under the general supervision of the Human Services Director, the Family

Services Manager will directly supervise the Family Services

Unit of Lafayette County Human Services.

KNOWLEDGE, ABILITIES, AND SKILLS

• Comprehensive knowledge of approved social work principles and methods in the field of

• Thorough knowledge of state and federal programs provided by Human Services

• Thorough knowledge of the organization and functions of federal, state, and local

• Considerable knowledge of administrative practices and procedures, budgeting and fiscal

• Considerable ability to understand human problems, their causes, and potential treatment

• Considerable ability to provide effective leadership and to plan and direct the work of others;

• Considerable ability to establish effective working relationships with other agencies and the

• Considerable ability to communicate effectively both orally and in writing.
  

EXAMPLES OF WORK:

1. Plans, organizes, directs, and coordinates the work of the staff members in the assigned
unit.

2. Assists in employment process and recommends hiring to the Director.
3. Completes performance evaluations and personnel information for all assigned staff

persons; subject to the approval of the Director.

4. Develops and monitors a staff development plan for staff members in assigned unit.
5. Plans for the development of needed services, including funding and personnel

recommendations.

6. Evaluates existing services and recommends changes to improve service delivery.
7. Recommends and monitors policies and procedures for internal administration of

activities.

8. Assists with all management phases of the agency as appropriate.
9. Cooperates in the development, monitoring, and evaluation of programs.

10. Participates in meetings for the purpose of program review and planning.
11. Maintains good community public relations and interprets agency programs to the

community.

12. Monitors programs for the purpose of compliance with appropriate county, state, and
federal rules and regulations.

13. Serves as alternate Records Administrator.
14. It is unlikely an employee will perform all the duties listed on a regular basis, nor is this

list exhaustive in the sense that it covers all the duties that an employee may be required

to perform. The examples are merely indicative, not restrictive.

QUALIFICATIONS

Education and Experience

• A Master’s Degree in social work or a related field.

• Possess or be eligible for a Wisconsin Social Work License.

• Four years experience in family systems, systemic intervention, and Chapter 48.

• Combination of a Bachelor’s Degree and at least five years’ experience and training that

Other

The individual must have thorough knowledge of organizations and functions of federal, state,

and local governments and their implications on the county level. Familiarity with modern

administrative practices, procedures, budgeting, fiscal management, public administration, and

personnel management are also necessary for this position. This person should have extensive

knowledge of human services principles and methods, as well as, the knowledge and ability to

understand human problems, their causes, and potential treatment solutions. This person must

have the ability to provide effective leadership to plan and direct the work of others and the

ability to establish effective working relationships with the public and others. Thorough

knowledge of state and federal programs provided by a Human Services Department. The ability

to communicate well with others is a crucial skill for this position.

FAMILY SERVICES UNIT SUPERVISOR:

Goals

To ensure the provision of in-home, family-oriented treatment, focused on strengths, for families

referred to the unit in need of treatment. To supervise casework staff for accomplishment of the

above.

Duties

• Conducts regular conferences with each worker in the unit, reviewing all casework and

• Provides supervision, support, and consultation. Plans, directs, and monitors work of

maintain an intact family, reduce out-of-home placements, and reunite families where a child

has been placed out of the home.

• Determines case assignments; oversees case plans, reports, reviews, and closings to assure

1. A complete assessment of the family with the following:
a. Assessment and problem description using genograms, ecomaps, timelines,

strength assessments, and other assessment methods appropriate for the case.

b. Goals and objectives of the treatment.
c. Frequency of contact.
d. Duration of service and number of treatment interviews.

2. A mutually agreed upon service plan specifying services, time-limited goals, and
frequency of contacts that meet and protect the client’s needs.

3. Re-evaluation of the service plan as goals are accomplished, changed, or individual needs
change.

4. A termination summary shared with the family when the goals have been met and
termination has been agreed upon with the family.

• Maintains familiarity with and provides orientation and training to staff in all areas of unit

• Coordinates information sharing with other units and community.

• Assists in ensuring referral to and coordination of identified services. Cooperates with other

• Identifies gaps in service delivery, training needs, etc.

• Conducts unit meetings with staff on a regular basis for facilitating communications flow.

OTHER REQUIREMENTS/ACTIVITIES:

• Must possess a valid driver’s license
  

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to have ordinary ambulatory skills

sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate

(lift, carry, move) light to medium weights of up topounds. Requires good hand-eye coordination,

arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate

equipment and read application information. The associate frequently is required to sit, reach with hands

and arms, talk and hear.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office

equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

DISCLAIMER CLAUSE:

Job descriptions are not intended, and should not be construed to be exhaustive lists of all responsibilities,

skills, efforts, or working conditions associated with a job; they are intended to be accurate reflections of

those principal job elements.