What are the responsibilities and job description for the Call Center Agent position at Laiba Technologies?
- Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
- Responds to customer inquiries and concerns, creating customized solutions
- Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
- Identifies client needs for licensed sales functions, making referrals to Line of Business partners
- Quotes rates, terms, and programs for banking solutions
- Manages risk in every business, product, and service transaction leveraging available tools
Required Qualifications:
- Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
- Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
- Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
- Is comfortable receiving ongoing performance feedback and coaching
- Is comfortable with ongoing change and learning new technology/processes
- Has at least an intermediate level of proficiency with computers
- Is self-motivated with excellent organizational skills
- Has strong decision-making and problem-solving skills
Job Type: Contract
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Phoenix, AZ 85013 (Preferred)
Ability to Relocate:
- Phoenix, AZ 85013: Relocate before starting work (Preferred)
Work Location: In person
Salary : $24 - $26
