What are the responsibilities and job description for the Call Center Agent position at Sysazzle?
Responsibilities :
- The position is remote but the candidate needs to report to the office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and business-related tax compliance, delinquency, and general information requests and inquiries.
- To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
- Answering incoming phone calls in a fast-paced environment.
- Resolving Tier 1 level issues.
- Reviewing taxpayer accounts.
- Verifying, gathering, and simultaneously updating key information.
- Educating taxpayers on online resources and current tax policies.
- Submitting requests for payment arrangements.
- Participation in all team engagement activities.
- Meeting performance expectations.
Skills Required : Strong ability to multi-task; basic use of Microsoft Word, Excel, and Google applications; Basic math skills are required - addition, subtraction, multiplication, and division. Communicate well both in writing and verbally; great interpersonal skills; retains knowledge easily; creative in problem-solving; goal-oriented; organized; biased for serving others.
Skills Preferred : Spanish-speaking preferred.
Experience Required : The previous two positions should each be at least one consecutive year in a fast-paced call center. National call centers in industries such as finance / banking, insurance, and telecommunications (not technical support).
Experience Preferred : Experience with participating in process improvement activities.
Education Required : High School Diploma or equivalent.
Education Preferred : Associate degree or higher preferred
Additional Information :
