Executive Assistant

Position Title: Executive Assistant

Hours: Full-time with open and flexible availability

Pay: Starting hourly pay $18-$24, depending on experience. Potential for advancement within the company based on performance.

Position Summary: We are looking for a well-rounded, committed, and detail-oriented individual to join and support our team as an Executive Assistant!

The Executive Assistant plays a key role in supporting the daily operations of our growing brand. This position requires a highly organized, adaptable, and self-motivated individual with a passion for fashion, jewelry, and exceptional customer service. The Executive Assistant will work closely with management to help drive our company’s goals and uphold our brand values through efficient coordination across multiple departments including inventory/supply chain, marketing, customer care, fulfillment, and events/retail.

This is a dynamic, hands-on position for someone who thrives in a fast-paced environment, is solution-oriented, and enjoys both creative and administrative tasks. From styling and soldering jewelry to photo shoots and communicating with customers, this role demands versatility and a deep understanding of our brand.

Key Duties and Responsibilities:

Customer Support: Respond promptly to customer inquiries and provide product information, assistance, and support. Ensure customer satisfaction by addressing concerns, resolving issues, and maintaining a positive brand image. Assist on any requests/inquiries related to event, promotion, and collaboration planning. Calmly communicate and problem solve in stressful situations. We are a very customer-oriented company!

Office Management: Assist in day-to-day office tasks. Coordinate and manage inventory of jewelry materials and office supplies. Office duties include tasks assigned from inventory/supply chain, marketing, customer care, fulfillment, and retail. Communicate effectively in order to work across all departments.

Event Support: Assist with and attend brand events as needed (private events, markets, craft fairs, pop-up shops). Engage with customers and represent the brand during events to build relationships. We participate in the Made in Hawai'i Festival every year as well as host small markets at our Mānoa location. Our company continues to be involved in local events and the community.

Inventory/Supply Chain/Fulfillment:

• Create timeless, modern jewelry pieces for all store locations and special events.
• Jump ring and wire wrap jewelry
• Hammering, filing, and shaping jewelry
• Soldering jewelry
• Drilling shells/pearls
• Welding jewelry
• Assist with making online, wholesale, and custom jewelry orders
• Assist with preparation for special events, promotions, and holidays
• Organize, price, label, conduct quality checks, and double check inventory consistently on all jewelry pieces
• Ensure information about jewelry items are consistent throughout all applicable avenues
• Prep inventory for distribution
• Prep packages for shipment
• Weigh/measure products for accurate product descriptions

Creative/Marketing:

• Scheduling and arranging any special events, meetings, photoshoots, etc.
• Lead and style photo shoots/models with keeping brand aesthetic in mind
• Assist with preparation for special events, promotions, and holidays
• Assisting in content creation and creating content for social media accounts
• Creating consistent newsletters
• Assisting in any marketing needs
• Taking product photos and creating product descriptions (clothing, jewelry, etc)
• Editing product photos to align with our brand
• Partnering with/contacting micro influencers and vendor partners

Assist with other tasks as needed.

Knowledge, Skills, Abilities and Competencies:

• High level of organizational skills
• Ability to multi-task while maintaining multiple deadlines
• Flexible and adaptable to changing priorities
• Ability to problem solve, analyze, and think critically when faced with sudden changes
• Ability to prioritize tasks to ensure timely completion of projects
• Ability to work independently
• Ability to plan ahead with upcoming promotions, holidays, and major events in mind
• Advanced technical skills, with knowledge of Google Suite (Sheets, Docs, Calendar, Drive), Canva, Adobe
• Advanced oral and written communication skills
• Ability to maintain confidentiality with company and personnel information
• Ability to work with individuals at all levels within the organization
• Ability to build rapport and communicate effectively with all team members and partners
• Ability to perform exceptional customer-service
• Ability to produce quality work
• Positive attitude and passion for jewelry, fashion, and local businesses
• Must maintain a punctual and consistent schedule.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $18 - $24