IT Systems Support Specialist

Job Type

Full-time

Description

Lakanto is seeking a hands-on IT Systems Support Specialist to be the go-to resource for all things tech at our 150-person food manufacturing facility, warehouse, and corporate headquarters. You'll ensure our employees have reliable and secure systems to power their day-to-day work while helping to keep our production floor and office connected and running smoothly.

In this role, you’ll work directly with employees across departments, from office staff to manufacturing and warehouse teams. Your strong communication and relationship-building skills will make you a trusted resource as you provide approachable, patient, and proactive support. You’ll enjoy breaking down technical issues into simple solutions, collaborating closely with both local teams and our remote international IT group.

You'll be at the heart of maintaining and improving our technology environment—solving problems, securing systems, and enhancing our team's efficiency. From onboarding new hires with their tech setup to keeping our network and equipment secure and up to date, your work will have a direct and positive impact on our people and operations.

Key Responsibilities

• Onboarding & Offboarding: Set up new employees with the right tools and training to hit the ground running; manage account restrictions and data backups for departing employees.
• User Access & Security: Conduct regular user access audits and ensure secure workstation environments, including antivirus, patching, and security updates.
• IT Projects & Migrations: Lead and support software and hardware rollouts, such as antivirus deployments, software upgrades, and meeting room tech installations.
• Tech Support: Be the first point of contact for resolving day-to-day IT issues across the office, warehouse, and manufacturing facility.
• Standard Operating Procedures (SOPs): Develop and maintain documentation to standardize IT processes and improve efficiency.
• Purchasing & Vendor Coordination: Manage procurement of IT equipment and supplies, and support contract and expense coordination for IT operations.
• Equipment Maintenance: Oversee routine maintenance and repairs for IT hardware (workstations, network gear, etc.).
• Technology Research: Stay current on emerging technologies and recommend improvements to optimize our IT environment.
• Reporting: Provide reporting on IT operations, system performance, and project progress.
  
  

Requirements

• Degree or Formal Training in Computer Science, Information Technology, or a related field, or equivalent hands-on professional experience.
• Certifications such as CompTIA A , MCSE, or similar are a bonus.
• 1-2 years of experience as an IT Support Specialist, Helpdesk Technician, or similar role.
• Strong troubleshooting and problem-solving skills, with the ability to resolve technical issues independently.
• Excellent interpersonal and communication skills—you’re approachable, patient, and able to explain technical concepts clearly to non-technical users.
• Proven ability to build trust and collaborate with cross-functional teams (corporate, warehouse, production, and leadership).
• A customer-service mindset with a calm, solution-oriented approach, even under pressure.
• Highly organized with the ability to manage multiple priorities while maintaining attention to detail.
• Experience supporting both office and industrial/manufacturing environments is a plus.
• Demonstrated commitment to professional ethics, confidentiality, and the appropriate handling of sensitive information and company data.
  
  

Work Schedule & Location

• This is a full-time, salaried position paying $55,000 to $60,000, depending on experience.
• Standard hours are Monday through Friday, between 8:00 AM – 5:00 PM.
• Occasional support may be required outside these hours for urgent projects or system issues.
• The role is fully on-site, based at our colorful and collaborative office located right off I-15 in Orem, Utah.
  
  

Why Join Lakanto? At Lakanto, we are passionate about health, wellness, and innovation. You'll be joining a collaborative team where your technical skills will make a real difference, and you'll have the opportunity to grow within an organization dedicated to improving the lives of people and their environment.

Benefits & Company Perks

• 27 Paid Days Off in Your First Year (12 Paid Holidays and 15 PTO)
• Excellent Medical, Vision & Dental Coverage
• Voluntary Short & Long-Term Disability Coverage
• 401K & Optional HSA Matching Program
• Team Building Activities & Company Events
• Free Products
• Free Off-site Gym, Yoga & Spin Rooms
• Meaningful work for a company making a positive impact in the world!
  
  

Salary Description

$55,000-$60,000 DOE