What are the responsibilities and job description for the CSR - Customer Service Representative position at Lake Area Collision?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional customer support. This role involves interacting with customers through various channels, addressing inquiries, and ensuring a positive experience with our services.
Responsibilities
- Provide outstanding customer support via phone, email, and chat.
- Handle inbound and outbound calls while maintaining professionalism and phone etiquette.
- Assist customers with inquiries regarding products and services, ensuring their needs are met.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Process cash handling transactions efficiently and securely.
- Collaborate with team members to resolve customer issues and improve service delivery.
- Maintain a thorough understanding of company policies, procedures, and product offerings to provide accurate information.
- Follow up with clients as needed to ensure satisfaction and address any concerns.
Requirements
- Previous experience in a call center or customer service environment is preferred.
- Strong verbal and written communication skills in English.
- Proficient in data entry with attention to detail.
- Ability to handle cash transactions accurately.
- Experience with outbound calling is a plus.
- Excellent phone etiquette and interpersonal skills.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
- Flexibility to adapt to changing priorities in a fast-paced environment.
If you are passionate about helping others and thrive in a dynamic setting, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Walloon Lake, MI 49796 (Preferred)
Work Location: In person
Salary : $17