What are the responsibilities and job description for the Technical Support Assistant position at Lake Land College?
- Description
Perform the day to day operations management and administration (hardware/software/appliance) to protect the integrity confidentiality and availability of information assets and information technology infrastructures of Lake Land College including but not limited to: firewalls; IDS/IPS; NAC; event log analysis; patch management; anti-virus; perform threat/vulnerability/risk assessments; manage/perform security audits.
- Description of Essential Functions (critical tasks)
Essential Job Functions:
- Monitor and resolve trouble ticket issues for the entire institution in a professional and timely manner. Report all unsolvable issues to supervisor.
- Regularly review computer labs to test and maintain hardware and software functionality.
- Assist students and staff with software and hardware questions and issues.
- Install computers and software and assist with the installation of network equipment and accessories.
- Install/reinstall hardware and software as required.
- Create/Maintain scripts/applications as needed.
- Install computers and printers on the network.
- Analyze current issues to find alternatives to improve performance and function of technology.
- Other duties as assigned.
- Specific Functional Job Requirements
Education Requirements:
- Associate's Degree or equivalent required. Related coursework in the field preferred.
Experience Requirements:- Personal computers, client operating systems, and common application software. Virtualization technologies and management tools associated with them.
Knowledge:- Current versions of client operating systems, application software, computers, printers, basic network functions, knowledge of registry manipulation required, and virtualization experience preferred.
Skills:- Ability to work with a variety of software packages and with different hardware configurations. Good debugging and analytic skills required.
Personal Requirements:- Ability to work with others, good communication skills, and problem solving ability with a professional attitude.
Equal Opportunity Employer
