What are the responsibilities and job description for the Receptionist/Veterinary Assistant Hybrid Role position at Lake Lavon Animal Hospital?
Come find a private practice gem and a fantastic place to flourish!
Established in 2013 in the family-friendly, lakeside community of Wylie, TX, Lake Lavon Animal Hospital is a privately-owned companion animal and exotics practice (experience/interest in exotics is not required). The practice was designed to focus on surgical, medical, and wellness cases with no boarding, grooming, or weekend hours. We are a caring and passionate group who love what we do, and this shows in how we look out for each other, our clients, and patients.
If you are a passionate and caring team player please apply today!
Candidates must be able to work independently, while also cooperating within a team environment. We strive for excellence while having fun doing it!
Assistants and Client Care Representatives play a vital role at LLAH by exhibiting respect, attentive treatment, and compassion for both patients and pet parents. Applicants are expected to be professional in appearance, punctual, self-motivated, team-oriented, and friendly, with a positive attitude.
In this hybrid position, you will:
- Receive and place calls to clients for a multitude of purposes including appointment scheduling and medication requests.
- Maintain proper documentation on client and pet records.
- Prioritize multiple tasks in a calm, organized manner.
- Assist clients by providing necessary instructions, information and invoices
- Maintain accurate balances through collection of client transactions and following opening and closing procedures.
- Excellent customer service skills and an exceptional level of communication in a professional manner.
- Advocate for pets through client education.
- Maintain a positive attitude in all interactions with clients, pets and other teammates.
- Treat all clients, pets, and fellow employees with empathy, compassion, and respect.
- Provide exam room care
- Administer injections and medications
- Provide surgical equipment preparation and care, along with routine cleaning and stocking
Qualified candidates will be required to pass a background and drug screening test upon extension of employment offer.
