Front Desk Support Staff (Full Time/Part-Time/Flex)

Location: Clinton Township, Southfield, and Milford, MI (Must be able to travel between all three locations as needed)

Job Type: Part-Time/Full Time/Flexible Hours

Pay: $18 - $22 per hour (based on experience and qualifications)

We’re looking for a friendly, organized, and adaptable Front Desk Associate to join Lake Lazer Eye Center! This full time,part-time, flexible role ensures seamless patient check-ins and office operations across all three locations, covering shifts when staff members are on vacation or out sick.

This role requires travel to all three Metro Detroit locations (Clinton Township, Southfield, and Milford). Applicants must have reliable transportation and be comfortable working in different offices depending on scheduling needs. Additional hours may be available for candidates willing to cross-train in other roles.

Responsibilities:

Welcome patients and provide exceptional customer service

Check in/check out patients and verify insurance information

Schedule appointments and assist with patient inquiries

Answer phone calls, process payments, and manage records

Maintain accurate patient information in our EHR system (OfficeMate)

Work closely with technicians, opticians, and doctors to ensure efficient patient flow

Qualifications:

Previous front desk or customer service experience (medical/eye care experience preferred)

Reliable transportation and willingness to travel between Clinton Township, Southfield, and Milford as needed

Tech-savvy with strong organizational skills

Ability to multitask and thrive in a fast-paced medical setting

Experience with EHR systems (OfficeMate a plus, but we will train)

Benefits:

Flexible schedule – great for work-life balance

Opportunities for growth and cross-training in other roles

Supportive and team-oriented work environment

Benefits (For Full-Time Employees Only):

• 401(k) with employer match
• Health, dental, and vision insurance
• Paid time off (vacation, sick leave, and holidays)
• Employee discounts on services

Excited to bring your customer service skills to a dynamic team? Apply today!

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• This position requires the ability to travel between all three Lake Lazer Eye Center locations (Clinton Township, Southfield, and Milford) as needed. Do you have reliable transportation and are you willing to work at any of these locations based on scheduling needs?

Answer options:

Yes, I have reliable transportation and am willing to work at all three locations.
No, I cannot travel between locations.

• This is a part-time, flexible position, and additional hours may be available for those willing to cross-train in other roles. Are you open to a flexible schedule, including varying locations and hours as needed?

Yes, I am open to a flexible schedule.
No, I need a fixed schedule.

• Do you have experience working in a medical or eye care office as a front desk coordinator or receptionist?

Yes, I have experience in a medical or eye care office.
No, but I have front desk/customer service experience.
No, I do not have related experience.

• Our practice is committed to providing a high level of patient care and customer service. How would you describe your approach to handling patients and ensuring a positive experience?
• Are you looking for a long-term position in an ophthalmology practice, or is this a short-term opportunity for you?

I am looking for a long-term position.
I am open to either short-term or long-term.
I am only looking for a short-term opportunity.

• What days and times are you available for a phone interview?

Answer Choices:

Morning (8 AM - 12 PM) (Please list specific days.)
Afternoon (12 PM - 4 PM) (Please list specific days.)

Work Location: In person

Salary : $18 - $22