What are the responsibilities and job description for the Front Desk Administrative Staff - Mental Health Office position at Silver Linings Counseling?
Job Title: Front Desk Administrative Staff - Mental Health Office
Location: 41400 Dequindre Rd, Ste 110, Sterling Heights, MI 48314
Company: Silver Linings Counseling
Employment Type: Part-Time, with potential for Full-Time
About Us:
At Silver Linings Counseling, we are dedicated to providing compassionate and comprehensive mental health services. Our team of professionals is committed to supporting individuals on their journey to mental well-being. We are looking for a dedicated and empathetic individual to join our front desk administrative team.
Job Description:
As a Front Desk Administrative Staff member, you will be the first point of contact for our clients, playing a crucial role in creating a welcoming and supportive environment. Your primary responsibilities will include managing the front desk operations, providing excellent customer service, and supporting the administrative needs of our mental health professionals.
Key Responsibilities:
- Greet clients and visitors with a warm and professional demeanor.
- Manage appointment scheduling, including booking, rescheduling, and cancellations.
- Assist clinicians with administrative tasks.
- Answer phone calls, respond to inquiries, and provide information about our services.
- Maintain client records and ensure confidentiality in accordance with HIPAA regulations.
- Process client payments and manage billing inquiries.
- Scan testing files and other important documents into electronic health record (EHR) systems.
- Assist with insurance verification, benefit checks, and claims processing.
- Handle general office duties, such as filing, faxing, and managing correspondence.
- Perform bank deposits and manage financial records related to front desk transactions.
- Coordinate with clinical staff to ensure smooth office operations.
- Perform light office cleaning to maintain a clean and organized front desk area, waiting room, and common areas.
Qualifications:
- High school diploma or equivalent; additional education or training in office administration or related field is a plus.
- Previous experience in a front desk or administrative role, preferably in a healthcare or mental health setting.
- Excellent interpersonal and communication skills.
- Strong organizational skills and attention to detail.
- Ability to handle sensitive and confidential information with discretion.
- Proficiency in Microsoft Office Suite and familiarity with electronic health record (EHR) systems.
- Ability to multitask and work in a fast-paced environment.
- Compassionate and empathetic attitude towards clients and their families.
Application Deadline: September 10, 2024
Silver Linings Counseling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We look forward to welcoming a new member to our team who shares our passion for mental health and dedication to client care. Thank you for considering a career with Silver Linings Counseling.
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $18