Public Area Attendant

Overview

Stylish, lively, and always unexpected, Lake Nona Wave Hotel is Orlando’s most innovative luxury lifestyle destination. Discover standard-setting technology, dynamic design, and Michelin-recommended cuisine, and so much more—and experience an energy you won’t find anywhere else in Orlando.

The Public Area Attendant & Guest Request Attendant is responsible for maintaining the cleanliness and organization of public areas in the hotel and responding promptly to guest requests for items.

At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.

• Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
• Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
• Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
• Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
• Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
• Enriched Lifestyle: Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.
• Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.

As a member of the Lake Nona Wave Hotel team, you'll also benefit from:

• Enhanced Wellness: Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
• Culinary Delights: Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
• Complimentary, Convenience, and Comfort: Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.

Responsibilities

Public Area Responsibilities:

• Clean and maintain public areas of the hotel, including lobbies, corridors, restrooms, elevators, stairwells, meeting rooms, and other common areas
• Sweep, mop, and vacuum floors, and polish surfaces such as mirrors, windows, and furniture
• Empty trash bins and ensure that garbage and recycling are properly disposed of
• Replenish supplies in public restrooms and areas (e.g., soap, towels, toilet paper, hand sanitizer)
• Dust furniture, artwork, and other decorative elements in the hotel’s public areas
• Ensure that all areas are tidy, organized, and free from debris or hazards
• Report any maintenance issues or damages in public areas to the housekeeping or maintenance teams. Create ticket in Alice
• Monitor cleanliness of guest facing and back of the house areas throughout the day
• All other duties as assigned

Guest Request Responsibilities:

• Accept guest request tickets for items such as towels, toiletries, linens or other amenities
• Record guest requests accurately and communicate with the housekeeping or front desk teams to ensure timely delivery of items
• Deliver requested items to guest rooms promptly, within 10 minutes and courteously, ensuring that guest needs are met
• Monitor guest requests and ensure they are fulfilled efficiently to enhance guest satisfaction
• Responsible for safety, cleanliness, sanitation, and organization of corridors, housekeeping linen and storage closets, and public areas
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
• Anticipate and respond to guest inquiries by being knowledgeable of all services/features and local attractions/activities
• All other duties as assigned

Qualifications

• Previous experience in housekeeping or a similar hospitality role is preferred
• Strong attention to detail with the ability to maintain cleanliness in public areas
• Good communication and customer service skills, with the ability to interact positively with guests and team members
• Ability to speak and understand English is preferred
• Ability to manage time effectively and handle multiple tasks, including public area cleaning and guest requests
• Ability to work independently and as part of a team
• Flexibility to work various shifts, including weekends and holidays

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