What are the responsibilities and job description for the Front Desk Manager position at Lake Placid Lodge?
Front Desk Manager
The Lake Placid Lodge is seeking a Front Desk Manager to oversee the front desk operations and lead a team of Customer Service Representatives. In this role, you will be responsible for delivering exceptional guest experiences and managing the day-to-day activities of the front desk.
About the Role:
- Lead a team of Customer Service Representatives, providing guidance and support.
- Manage the front desk operations, ensuring seamless guest experiences.
- Liaise with housekeeping staff to ensure rooms meet high standards.
Responsibilities:
- Check-in and check-out guests, resolving any issues promptly.
- Manage online and phone reservations, utilizing hotel software.
- Communicate effectively with colleagues and guests to provide excellent service.
Requirements:
- Work experience in a leadership role or hospitality industry.
- Strong leadership and communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
About Us:
The Lake Placid Lodge is a premier resort destination, offering a range of amenities and services. Our team is dedicated to providing exceptional guest experiences, and we are committed to excellence in every aspect of our operations.
