What are the responsibilities and job description for the Hotel Guest Experience Manager position at Lake Placid Lodge?
Hotel Guest Experience Manager
The Lake Placid Lodge is seeking a highly skilled Hotel Guest Experience Manager to join our team. As a key member of our front desk team, this individual will be responsible for ensuring that every guest has a memorable and enjoyable stay.
Job Summary:
This is a unique opportunity to work in a fast-paced environment, providing exceptional customer service and ensuring that every guest's needs are met. The successful candidate will be able to work well under pressure, multitasking and prioritizing tasks to meet deadlines.
Key Responsibilities:
- Oversee the front desk operation, ensuring seamless check-in and check-out processes.
- Manage online and phone reservations, responding promptly to inquiries and resolving issues.
- Register guests, collecting necessary information to ensure seamless service.
- Provide detailed information about our hotel, available rooms, rates, and amenities.
- Liaise with housekeeping staff to maintain high standards of cleanliness and organization.
Requirements:
- Previous experience in a similar role, such as Front Desk Agent or Receptionist.
- Availability to work a flexible schedule, including days, nights, weekends, and holidays.
- Ability to reliably commute to Lake Placid.
- Familiarity with hotel reservations software, like OPERA.
- Excellent communication and organizational skills.
About Us:
The Lake Placid Lodge is an upscale resort situated in the heart of the Adirondack Mountains, offering breathtaking views and exceptional service.
Benefits:
- Paid Time Off
- Affordable Health, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Free Employee Meals (1 per shift)
- Opportunities for Advancement
- Pay rate of $17 - $19 per hour
Salary : $17 - $19
