Chiropractic Assistant/Receptionist

We are seeking a friendly, organized, and customer-oriented individual to join our team as a Full-Time Front Desk Administrator for our integrative chiropractic office. This position serves as the first point of contact for patients, providing exceptional customer service while managing administrative tasks essential to the smooth operation of the clinic. If you have excellent communication skills, attention to detail, and a passion for helping others, we invite you to apply.

Responsibilities:

• Patient Reception and Customer Service:
• Greet patients warmly as they arrive at the clinic, providing a welcoming and professional atmosphere.
• Assist patients with scheduling appointments, rescheduling, and cancellations, ensuring accurate and efficient appointment coordination.
• Answer phone calls promptly and courteously, addressing patient inquiries, scheduling requests, and general information about the clinic's services.
• Administrative Support:
• Maintain patient records and electronic health records (EHR) accurately and confidentially.
• Verify patient insurance information, collect co-payments, and process payments using the clinic's billing software.
• Assist with insurance claims processing, including verifying coverage, submitting claims, and following up on outstanding balances.
• Coordinate patient referrals and requests for medical records with other healthcare providers as needed.
• Office Management:
• Keep the reception area clean, organized, and well-stocked with necessary supplies, such as patient forms, brochures, and educational materials.
• Manage incoming and outgoing mail, packages, and deliveries, distributing them to the appropriate staff members.
• Assist with basic office tasks, such as faxing, scanning, and filing documents, to support the efficient operation of the clinic.
• Collaborate with other administrative staff and healthcare providers to ensure seamless communication and workflow.
• Patient Communication and Follow-Up:
• Communicate with patients via phone, email, and in-person to confirm appointments, provide reminders, and follow up on missed appointments or treatment plans.
• Respond to patient inquiries and concerns promptly and professionally, escalating issues to management or healthcare providers as needed.
• Maintain confidentiality and discretion when handling sensitive patient information and discussions.
• Continuous Improvement:
• Identify opportunities for process improvement and efficiency within the front desk operations, suggesting and implementing solutions to enhance the patient experience.
• Participate in staff meetings, training sessions, and professional development activities to stay updated on clinic policies, procedures, and industry trends.
• learn other office positions and help with whatever is needed.

Qualifications:

• High school diploma or equivalent; additional education or training in healthcare administration is a plus.
• Previous experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in basic computer skills, including Microsoft Office Suite and electronic scheduling/billing software.
• Knowledge of medical terminology and insurance billing processes is advantageous but not required.

Join our team and be an integral part of providing exceptional care and service to our patients. If you are enthusiastic, compassionate, and dedicated to making a positive impact, we would love to hear from you!

Job Types: Full-time, Part-time

Pay: $15.00 - $22.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid training
• Retirement plan
• Vision insurance
• Wellness program

Medical Specialty:

• Holistic Medicine

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Ability to Relocate:

• Kennesaw, GA 30152: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $22