What are the responsibilities and job description for the Quality Assurance Analyst position at Lake Shore Savings Bank?
About the Role
We are seeking a highly skilled Quality Control Specialist to join our Operations team. In this role, you will be responsible for conducting quality reviews of daily operational tasks, assisting with process improvement efforts, and analyzing operational processes to drive efficiency and quality output.
Key Responsibilities
The successful candidate will have the following key responsibilities:
- Conduct quality reviews of daily operational tasks
- Assist with process improvement efforts
- Analyze operational processes to identify areas of improvement
- Remediate deficiencies with proper departments
- Provide management and board reporting
Skills and Qualifications:
- Bachelor's degree and/or equivalent combination of education and experience
- 5 years of experience in a financial institution
- 1 year of quality assurance/quality control experience
- Strong interpersonal, communication, and organizational skills
