What are the responsibilities and job description for the Specialist, Financial Aid position at Lake-Sumter State College?
JOB
The Financial Aid Specialist is responsible for educating current and potential students by providing information on financial aid policies and procedures including, but not limited to, Satisfactory Academic Progress, federal and state aid eligibility, and Professional Judgement requirements. The Financial Aid Specialist manages the student contact through written, oral, telephonic, and electronic communication. Responsible for demonstrating LSSC’s core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members.Some evenings may be necessary to assist with financial aid presentations.
EXAMPLE OF DUTIES
Provide exceptional customer service to a diverse community of students.Maintains office coverage for phones, email, chat, and walk-in students. Hire, train, and supervise Financial Aid student workers. Maintain student confidentiality in accordance with FERPA regulations.Ability to assume new job duties that align with the goals and organizational structure of the college.Determine eligibility and assist the financial aid counselors in maintaining the Bright Futures program and other state program recipients.Review and process Consortium agreements between other institutions.Assist financial aid staff with verification and awarding of financial aid files.Collecting and reviewing documentation for C Flags.Maintain financial aid files and electronic records.Review and Recommend updates to the LSSC financial aid website.Responsible for reviewing and collecting all necessary documentation for all Unusual Enrollment History students.Update job procedures in the Department’s Training Manual.Assist in facilitating on and off-campus workshops.Perform other duties as assigned.
SUPPLEMENTAL INFORMATION
EDUCATION: Required: Minimum bachelor's degree from an accredited institution. EXPERIENCE: Required: Minimum of two (2) years of progressively responsible financial aid experience required or five (5) years of other relevant financial experience.
The Financial Aid Specialist is responsible for educating current and potential students by providing information on financial aid policies and procedures including, but not limited to, Satisfactory Academic Progress, federal and state aid eligibility, and Professional Judgement requirements. The Financial Aid Specialist manages the student contact through written, oral, telephonic, and electronic communication. Responsible for demonstrating LSSC’s core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members.Some evenings may be necessary to assist with financial aid presentations.
EXAMPLE OF DUTIES
Provide exceptional customer service to a diverse community of students.Maintains office coverage for phones, email, chat, and walk-in students. Hire, train, and supervise Financial Aid student workers. Maintain student confidentiality in accordance with FERPA regulations.Ability to assume new job duties that align with the goals and organizational structure of the college.Determine eligibility and assist the financial aid counselors in maintaining the Bright Futures program and other state program recipients.Review and process Consortium agreements between other institutions.Assist financial aid staff with verification and awarding of financial aid files.Collecting and reviewing documentation for C Flags.Maintain financial aid files and electronic records.Review and Recommend updates to the LSSC financial aid website.Responsible for reviewing and collecting all necessary documentation for all Unusual Enrollment History students.Update job procedures in the Department’s Training Manual.Assist in facilitating on and off-campus workshops.Perform other duties as assigned.
SUPPLEMENTAL INFORMATION
EDUCATION: Required: Minimum bachelor's degree from an accredited institution. EXPERIENCE: Required: Minimum of two (2) years of progressively responsible financial aid experience required or five (5) years of other relevant financial experience.
