Help Desk Intern-Information Technology

Are you a great communicator with a passion for technology? We’re looking for a Help Desk Intern who thrives on helping others and is eager to learn?

This role is perfect for someone who may not have a deep technical background but has strong communication skills, a natural curiosity, and the aptitude to learn technical systems.

As an IT Help Desk Intern, you'll be the first point of contact for employees seeking technical assistance, giving you hands-on experience and exposure to a wide range of IT functions including hardware, software, networking, and cybersecurity. You’ll work closely with our IT team to support daily operations and grow your skill set in a real-world environment.

What You’ll Do:

• Provide friendly, clear technical support to employees in person, over the phone, and via email.
• Communicate technical information in a simple, easy-to-understand way.
• Assist with setting up and maintaining computer systems, software, and office tech equipment.
• Troubleshoot basic hardware and software issues with support from senior IT staff.
• Help with the setup of new equipment
• Contribute to documentation of IT procedures and guides for users.
• Stay curious! Research new IT trends and tools and share your findings with the team.
• Collaborate with the team to improve internal support processes.
  
  
  

What We’re Looking For:

• Currently pursuing a degree in any field (IT, Communications, Business, or related fields encouraged).
• Strong communication and interpersonal skills – you enjoy helping people.
• A passion for technology and a desire to learn how things work.
• Solid organizational skills and attention to detail.
• Basic familiarity with computers (Windows or Mac), and willingness to explore more.
• Ability to work well both independently and as part of a team.
  
  
  

What You’ll Gain:

• Real-world IT experience in a supportive, team-oriented environment.
• Exposure to hardware, software, networking, and cybersecurity.
• Mentorship and guidance from experienced IT professionals.
• The opportunity to build your technical confidence and customer service skills.
  
  
  

Lake Superior Consulting provides competitive compensation. Actual compensation is influenced by an array of factors including, but not limited to, skill set, years of experience, and specific office/market location. The range of starting pay for this role is $19-$21 per hour.

Join an entrepreneurial team of dedicated engineering and technical service consultants that work to improve and strengthen our critical energy infrastructure. At Lake Superior Consulting (LSC), we are committed to safeguarding the well-being of people and the environment without compromise in a fast-paced, high-energy environment. LSC provides integrity management solutions and engineering services to meet the increasing needs of our US and Canadian client base. Our talented team of technical professionals serves the Liquids and Natural Gas, Mining, Water and Wastewater, Renewables, and Manufacturing industries.

Bias-Free Hiring Practices:

Lake Superior Consulting is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.