What are the responsibilities and job description for the Receptionist position at Lake Wylie - River Hills Country Club?
Job Summary:
We are seeking a very friendly, service-oriented, highly organized and detail-oriented Receptionist to join our team. The ideal candidate will provide exceptional customer service, manage administrative tasks, and maintain a professional environment for visitors and colleagues. This is a dynamic opportunity for someone who is passionate about administrative work and is proficient in various software applications.
Receptionist
Related Titles: Front Desk Assistant; Reception Associate
Reports to: Clubhouse Manager
Supervises: No supervisory duties are included in this position.
Education and/or Experience
- High School diploma or GED or higher.
Job Knowledge, Core Competencies and Expectations
- Excellent customer service skills and an open, courteous and friendly personality required.
- Excellent oral and written communication skills.
- Must be able to type and efficiently use word processing, spreadsheet and e-mail programs.
- Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks and providing excellent member service.
- Knowledge and ability to perform required role during emergency situations.
Job Summary (Essential Functions)
Assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality. Typical schedule will be 10 a.m. - 6 p.m. Tuesday through Saturday.
Job Tasks/Duties
- Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.
- Greets members and guests.
- Provides schedule and other club information to members and guests.
- Collects and posts outgoing mail including overnight mail services.
- Maintains supply of club information for members.
- Fulfills members’ requests; for example, places phone calls and holds letters or packages.
- Performs general office work such as word processing, filing and operating copy and fax machines.
- Works on special projects as assigned.
- Maintains supply inventories for reception and office areas.
- Performs other duties required by the manager on duty.
- Accept meal reservations.
- Maintain member and guest records (including visits by guests and member charges);
- Update and maintain member mailing and telephone lists.
- Process (type) correspondence.
- Operate front desk, lobby or other areas.
- Help with mailing of monthly statements to members.
- Process food take-out orders.
- Greet job applicants filling out applications.
- Control traffic flow in lobby or reception area; turn on music in lobby and reception area.
- Maintain appearance of reception area.
- Maintain postage meter and postage supplies.
- Manage a “lost and found” program.
- Post daily events on lobby activity (function) boards.
- Assemble new member packets.
Physical Demands and Work Environment
- Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
- Must be able to sit for prolonged periods of time.
- Moderate noise level in the work environment.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $14 - $16