What are the responsibilities and job description for the Technical Support position at Lakeland Internet?
Minimum starting pay: $15.75/hr On call supplemental pay
Description:
At Lakeland Internet, we strive to provide world-class customer support for our customers. As a Techical Support representative, you will help us acheive that goal by professionally answering inbound calls, chats and emails. You'll assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions to ensure an optimal customer experience. You will also have the opportunity to assist engineering in developing the overall network and procedures in our rapidly growing company.
Interested candidates are invited to check out Lakeland Internet at lakelandinternet.com!
Primary Responsibilities:
- Answer inbound technical support phone calls, chats and emails
- Identify, troubleshoot and assist customers with voice, data, video and connection issues
- Answer customer service-related questions
- Track and record each phone call and provide a detailed description of the call
- Provide backup assistance for other Technical Support Representatives
- Consult with customers and provide additional solutions in the form of suggestive selling of Lakeland Internet products and services to better meet customer needs
- Additional projects and duties will be assigned as needed
Knowledge, Skills & Abilities we are seeking:
- Microsoft Windows
- Microsoft Office suite
- Experience in basic home networking including Wi-Fi
- Experience in TCP/IP and Internet applications
- Troubleshooting
- Ability to quickly analyze and pinpoint problems
- Possess a positive, caring and helpful attitude
- Have strong team orientation
- Ability to work flexible hours, and weekends
- Good telephone, verbal & written communication skills
Additional Skills & Qualifications:
While not required, certifications such at Comptia A , Net , Sec , Cisco CCNA, Juniper JNCIA are highly beneficial. Expectation is that training and employment will be 100% on-site at our Angola, IN office. Shifts will be a primarily first shift hours, with the occasional need for nights and weekends, and a rotating on call schedule.
Benefits:
Paid development training, 401(k), 401(k) matching, health insurance, dental insurance,Health Savings Account, Flexible Spending Account, employee assistance program, employee discounts, life insurance, paid time off, paid parental leave.
Experience Level:
Entry Level
Job Type: Full-time
Pay: $15.75 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
Schedule:
- On call
- Weekends as needed
Work Location: In person
Salary : $16 - $19