What are the responsibilities and job description for the Medical Assistant - Clinical Liaison position at Lakeland Regional Health?
Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: No
Work Schedule: Monday - Friday
Work Hours per Biweekly Pay Period: 80
Shift Time: 8am - 5pm
Location: Ambulatory Central Business Office, US:FL:Lakeland
Position Summary
Summary:
The Clinical Liaison applies clinical knowledge, training and experience to serve on the front end of responding to patient needs. This staff member serves as the initial point of contact for patients across the ambulatory environment. The clinical liaison confers with office staff as needed to provide timely responses/resolution to patient needs. Standard operating procedures and established provider protocols serve as a basis for providing consistent and quality driven patient care.
Position Details
Detailed responsibilities:
- People At The Heart Of All We Do
- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
- Safety And Performance Improvement
- Behaves in a mindful manner focused on self, patient, visitor, and team safety.
- Demonstrates accountability and commitment to quality work.
- Participates actively in process improvement and adoption of standard work.
- Stewardship
- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
- Knows and adheres to organizational and department policies and procedures.
- Standard Work: LRHPG Clinical Liaison Non-Certified MA
- Deliver outstanding customer service in response to incoming calls or messages received from both patients and staff within the organization.
- Gather information related to patient needs to determine level of support needed to address/resolve emerging needs or any ongoing concerns.
- Provide appropriate responses using knowledge of regulatory and security standards.
- Schedule patient appointments as needed per established provider protocols and appropriate level of triage.
- Route any unresolved issues to provider offices and track the issue until resolved.
- Makes every effort to resolve any problems with a proactive and friendly approach.
Qualifications & Experience
Education:
Essential:
- High School or Equivalent
- Associate Degree
Education equivalent experience:
Nonessential:
- Health related field
Other information:
Experience Essential:
- A minimum of one-year experience working in a health care setting that included direct patient care or a combination of training, education, and experience that is equivalent to one year of experience.
- Experience working in an ambulatory clinic environment.
- Experience working in a fast-paced environment that requires multi-tasking.
- Experience working in an environment requiring strong communication skills
Experience Preferred:
- Experience using a multi-line telephone system.
- Experience with appointment scheduling.
- Experience with telephone triage for the adult population.
- Experience with insurance and determining eligibility.
- EPIC experience
Licenses Preferred: BLS
