What are the responsibilities and job description for the Customer Service Representative position at Lakes PC Help?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will play a crucial role in maintaining customer satisfaction and loyalty. If you have a passion for helping others and possess strong interpersonal skills, we would love to hear from you.
Duties
- Respond promptly to customer inquiries via phone, email, or in-person, ensuring a high level of service.
- Handle cash transactions accurately and efficiently while maintaining proper cash handling procedures.
- Assist customers with product information, order processing, and troubleshooting issues.
- Maintain organized office records and documentation related to client interactions.
- Collaborate with team members to resolve customer concerns and improve service delivery.
- Provide bilingual support when necessary to cater to diverse clientele.
- Utilize computer systems effectively for data entry, tracking customer interactions, and generating reports.
Experience
- Proven experience in customer service or client services is preferred.
- Strong communication skills in English; bilingual abilities are a plus.
- Familiarity with office environments and basic administrative tasks.
- Proficiency in using computers for various applications related to customer support.
- Previous experience with cash handling is advantageous.
- A positive attitude and the ability to work well under pressure while maintaining professionalism.
If you are ready to take on this rewarding opportunity as a Customer Service Representative, we encourage you to apply and become part of our dynamic team!
Job Type: Full-time
Pay: $18.29 - $21.03 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Professional development assistance
Shift:
- Day shift
- No nights
Ability to Relocate:
- Detroit Lakes, MN: Relocate before starting work (Required)
Work Location: On the road
Salary : $18 - $21