Manager Billing

The Manager, Billing is part of a shared services team in Accounting and Finance. This role oversees the billing operations, ensuring accuracy and efficiency in the billing process. This role manages a team, handling customer inquiries, and collaborating with other departments to streamline billing procedures.

Reports To

Vice President, Accounting

• Oversee and manage the daily operations of the billing department.
• Ensure accurate and timely billing of customers for waste collection, recycling, and disposal services.
• Develop and implement billing policies and procedures.
• Monitor and analyze billing data to identify discrepancies and resolve issues.
• Manage and mentor billing staff, providing training and support as needed.
• Collaborate with other departments, such as sales, operations and customer service, to improve billing processes and customer satisfaction.
• Handle customer inquiries and resolve billing-related issues, including service adjustments and contract changes.
• Prepare and present billing reports to senior management.
• Ensure compliance with relevant laws and regulations.
• Performs other duties as required or assigned.

Scope of Responsibility:

• Carries out managerial responsibilities in accordance with Company policies and applicable laws. Has approval-level input regarding hiring, terminations, disciplinary actions, performance management, as well as assessing the needs of the department and/or functional area.
• Manages a team of direct and indirect reports in the following roles:
• • Specialist Data Entry (1)
  • Billing Supervisor (2)
  • Customer Experience Specialist (~5)
  • Senior Billing Analyst (1)
  • Billing Clerk (1)

Requirements:

• Strong understanding of billing processes and procedures.
• Excellent analytical and problem-solving skills.
• Proficiency in billing software and Microsoft Office Suite.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and high level of accuracy.

Education & Experience:

• Bachelor's degree in finance, accounting, business administration, or a related field.
• A minimum of 3 years of proven experience as a Billing Manager or similar role.

Physical Demands & Work Environment:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers to handle, control, or feel objects, tools, or controls.
• Regularly required to talk and hear, both in person and by phone or web meetings.
• Occasionally required to stand, walk, and reach with hands and arms.
• Ability to read and interpret data on a computer screen or printed documents.
• Work is performed in a typical office environment with moderate noise levels, in a climate-controlled environment with heating and air conditioning.
• Potential for remote work or hybrid work arrangement.

Travel Required:

N/A

Req Benefits: The Company LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the en
Compensation: $100-130K plus bonus
Additional Details : Physical Demands/Environmental Factors * While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear * Occasionally required to stand and walk
Lakeshore Recycling Systems is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age,