Manager Credit and Collections

The Manager Credit and Collections leads LRS’ credit and collections operations. This role is responsible for managing a large team, overseeing an extensive customer base, and driving performance through data-driven decision-making and strategic initiatives. The Manager Credit and Collections must have strong technical acumen, a deep understanding of credit risk assessment and collections strategies, and exceptional communication and collaboration skills to engage effectively with senior leadership and cross-functional teams.

Reports to: Director Collections & Cash Applications

Credit & Collections Strategy & Leadership:

• Develop, implement, and refine credit and collections policies, procedures, and strategies to optimize cash flow and reduce bad debt.
• Lead, mentor, and develop a high-performing credit and collections team, ensuring operational excellence and professional growth.
• Set clear performance expectations, track KPIs, and drive accountability within the team.
• Foster a collaborative team culture that prioritizes efficiency, customer service, and continuous improvement.
• Stay informed about industry trends, regulatory requirements, and best practices to ensure compliance and competitiveness.
• All other duties as assigned.

Customer & Stakeholder Engagement:

• Partner with sales, finance, and operations teams to drive customer-focused credit and collections strategies.
• Maintain strong relationships with key customers to facilitate timely collections and dispute resolution.
• Communicate credit decisions, collection efforts, and account status updates effectively to senior leadership with data driven insights.
• Act as an escalation point for complex customer accounts and issues, providing resolutions and negotiating payment plans when necessary.

Technology & Process Improvement:

• Leverage technology and automation tools to enhance collections efficiency and credit risk management.
• Monitor and analyze key financial metrics, including DSO (Days Sales Outstanding) and collection rates, and aging receivables to identify trends and improvement opportunities.
• Drive continuous process improvements, including system upgrades, workflow enhancements, and reporting optimizations.
• Ensure compliance with Mechanics Lien Laws across multiple states to protect company interests.
• Performs other duties as required or assigned.

Scope of Responsibility:

Carries out managerial responsibilities in accordance with Company policies and applicable laws. Has approval-level input regarding hiring, terminations, disciplinary actions, performance management, as well as assessing the needs of the department and/or functional area.

• Manages a team of direct reports in the following roles:
  • Specialist Collections (~10)
  • Senior Specialist Collections
  • Lead Collections

Requirements:

• Strong proficiency in credit and collections software, ERP systems, order to cash tools, data analytics tools, and Microsoft Office suite – particularly Excel and PowerPoint.
• Exceptional communication, negotiation, problem-solving, and time management skills; ability to interact effectively at all levels of the organization and present strategies and progress to leadership.
• Experience managing KPIs related to credit risk, collections efficiency, and overall financial performance.
• National Association of Credit Management or similar license, certification or designation preferred.
• Experience in waste management, construction, or related industries preferred.
• Knowledge of Mechanics Lien Laws across multiple states.
• Bachelor’s degree in finance, Accounting, Business Administration, or a related field preferred.
• A minimum of 5 years of credit and collections management experience, including leadership of large teams and high-volume customer portfolios.
• Fluent in Spanish is a plus.

Education & Experience:

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field preferred.
• A minimum of 5 years of credit and collections management experience, including leadership of large teams and high-volume customer portfolios.
• Fluent in Spanish is a plus.

Physical Demands & Work Environment:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers to handle, control, or feel objects, tools, or controls.
• Regularly required to talk and hear, both in person and by phone or web meetings.
• Occasionally required to stand, walk, and reach with hands and arms.
• Ability to read and interpret data on a computer screen or printed documents.
• Work is performed in a typical office environment with moderate noise levels, in a climate-controlled environment with heating and air conditioning.
• Potential for remote work or hybrid work arrangement.

Travel Required:

Some regional travel required approximately 5% of the time to LRS locations.

Req Benefits: The Company LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the en
Compensation: $100,000-125,000 plus bonus
Additional Details : Physical Demands/Environmental Factors * While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear * Occasionally required to stand and walk
Lakeshore Recycling Systems is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age,