What are the responsibilities and job description for the Manager, Credit and Collections position at Radiant Logistics Inc.?
- Job Type: Full-time
- Location: Woodridge, IL
- Salary Range: $65,000K- $85,000K (Salary)
The primary role of the Manager, Credit and Collections, is to direct, lead and develop the credit and collections team. The incumbent monitors and extends prudent lines of credit to customers, safeguards the assets of accounts receivable, and ensures effective and timely collection actions are completed with past due customers by exercising consistent independent judgment and decision making to maximize cash flow while also ensuring continuity of future sales through customer relationship building. The Manager, Credit and Collections, must possess strong leadership and management abilities and is responsible for managing, training, reviewing, counseling, motivating and disciplining employees.
Key Responsibilities
In this position, the Credit and Collections Manager is responsible for:
Leadership Accountabilities
- Ensure employees are appropriately trained and performing to meet the standards of their role and department requirements.
- This includes ongoing performance management and significant discretion in hiring, termination, disciplinary measures and decisions.
- Make recommendations for salary adjustments.
- Assign tasks and duties related to new and ongoing projects to the team members.
- Set team goals and objectives to align with the Company’s strategic goals.
- Keep appropriate Company peers and team members informed of industry activities.
- Make recommendations to the Finance Operations budget including staffing requirements.
- Review, maintain, update and approve employees’ time sheets and attendance schedules.
- Review credit applications from new customers and make subsequent decisions on an appropriate line of credit.
- Monitor and assess customers’ financial health to maintain accounts receivables integrity.
- Make recommendations for credit limit increases.
- Communicate with delinquent customers in an effective and timely manner to final resolution.
- Work with Sales to pre-screen potential customers.
- Assist team with escalated payment collection issues.
- Work collaboratively with Sales, Finance, IT and Operations departments to improve processes and address issues.
- Complete weekly aging reports for all customers.
- Complete A/R reports for senior management and ad hoc reports as needed to support decisions and actions of the department.
- Process weekly AP check run.
- Work with customers’ payment service provider.
- Work with attorneys and collection agencies in pursuing outstanding debt due.
- Develop departmental policies and procedures and ensure proper administration and compliance.
- Work on special projects as required.
- Other duties and assignments as required.
Experience & Education:
- Bachelor’s degree in business administration, Finance, or related discipline.
- NACM certification is an asset.
- Minimum 7 years’ experience in business-to-business credit and collections of which a minimum of 2 years’ experience must be in management or leadership role.
- Knowledge of U.S. credit laws and Sarbanes-Oxley regulations.
- Experience in the Transportation or Logistics industry is an asset.
- Proficient in Microsoft Office (e.g., Outlook, Word).
- Intermediate computer skills required in Excel (i.e., formulas, pivot tables).
- Working knowledge of financial software (i.e., SAP, JD Edwards).
- Working knowledge of Transportation Management Software (e.g., SAP, AS400, Revenova, BlueGrace) is an asset.
- Dedicated commitment to providing superior, timely internal and external customer service.
- Strong interpersonal skills with the ability to communicate and influence clearly and effectively in verbal and written form.
- Strong problem-solving and decision-making skills.
- Highly organized with the ability to multi-task.
- Team cooperation and respect is required.
- Strong negotiation skills.
- Analytical and detail oriented.
- Full time schedule of minimum 8 hours per day with flexibility to complete all required job duties and responsibilities.
- Usually moderate noise level.
- Climate controlled office environment.
- Regular physical demands: Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear. Specific vision abilities: close vision, distance vision, peripheral vision, ability to adjust focus.
This role is eligible for various benefits including:
- Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.
- Health Savings Account with company contributions.
- Flexible Spending Account.
- Paid basic life insurance for employees.
- Employees can enroll in a 401(k) retirement savings plan with an employer match of 3.5%.
- Sick Pay: 80 hours front-loaded.
- Vacation Pay: 80 hours per year and increases based on tenure with the Company.
- Paid Holidays: 8 per year.
- Employee Assistance Program.
- Starting pay for this role will vary based on multiple factors, including but not limited to an individual’s education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.
Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value-added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors, and retailers, which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.
Radiant’s network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Air group, Adcom Worldwide, Distribution by Air, SBA Global Logistics Services, as well as Radiant Brand itself. In all, It's the Network that Delivers! ®
Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
PI262345821
Salary : $65,000 - $85,000
