What are the responsibilities and job description for the Technical Support Specialist position at Lakeshore Talent?
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We are seeking a Technical Support Specialist to deliver outstanding customer support and technical assistance. This role focuses on helping both internal teams and external clients navigate and troubleshoot software applications used for recruitment, payroll, employee placement, and billing. If you have strong problem-solving skills coupled with experience in payroll and HR software, this could be the perfect opportunity to advance your career.
This is a FULLY REMOTE position, a laptop and monitor will be provided, but applicants must have strong, reliable internet access.
Key Responsibilities :
Act as the first point of contact for users needing help with proprietary software, diagnosing and resolving technical issues.
Work closely with IT and development teams to address software glitches and optimize performance.
Guide users through software setup, configuration, and proper usage.
Maintain detailed records of support requests, ensuring follow-ups and timely resolutions.
Assist with training sessions and develop user-friendly guides to enhance software adoption.
Keep up with system updates and new features to provide informed assistance.
Support clients with integrated third-party tools, such as applicant tracking and timekeeping software.
Quickly escalate any irregularities, concerns, or potential policy violations to management.
Take on additional tasks as required.
What You Bring :
Education : Bachelor’s degree or equivalent work experience.
Experience : 2-3 years of technical troubleshooting experience in an inbound call center environment.
Software diagnosis and problem-solving related to the company information systems, applications, and related services
Proficiency in Microsoft Office Suite at a “power user” level, including Word, Excel, Outlook, and PowerPoint.
Excellent communication skills, both written and verbal.
Prior experience with HRIS and / or payroll software.
Bilingual Spanish is a plus.
Onboarding will include a drug screen, background check, and 2 professional reference checks.
Perks & Compensation :
Hourly pay between $23.75 and $25.25 USD (or equivalent CAD), depending on experience and location, with bonus opportunities (applicants based in either the USA or Canada are welcome to apply).
Paid time off, including vacation, sick leave, and holidays.
Comprehensive health coverage, including medical, dental, and vision plans.
401(k) retirement savings plan.
Option to enroll in voluntary life insurance.
If you’re excited to deliver top-tier customer service and enjoy solving technical challenges, we’d love to hear from you! Apply today.
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Salary : $24 - $25
