Tennis & Pickleball Supervisor

Job Description

Job Description

Job Title : Tennis & Pickleball Supervisor

Department : Recreation

Reports To : Director of Recreation

Start Date : May – September; Seasonal

Salary : $18-$20 / hour, commensurate with experience

Position Summary : Under the direction of the Director of Recreation, the Tennis and Pickleball Supervisor oversees the performance of the tennis and pickleball staff, communicates organizational needs, provides guidance, support and coordination of daily operation and activities at the Williams Tennis and Hubbard Pickleball Courts. Activities include, but are not limited to, class and private tennis and pickleball lessons, staff scheduling, and special events. The supervisor is responsible for the cleanliness and maintenance of the Williams Tennis and Hubbard Pickleball facilities and grounds. This position is the primary liaison between season staff and the Director of Recreation, VP of Programming.

About Lakeside Chautauqua : Lakeside Chautauqua is a family destination that has pioneered the act of nurturing the mind, body and spirit for over 150 years. Conveniently located between Toledo and Cleveland on Lake Erie’s south shore, Lakeside offers a robust summer programming season packed with cultural, educational, spiritual and recreational opportunities. Within the one-square-mile community, you’ll find hundreds of unique Victorian cottages, a concert auditorium, arts center, historic waterfront hotel, movie theater, pool, tennis, sailing, shopping, dining and much more. For more information, visit lakesideohio.com / employment.

Essential Duties & Responsibilities :

• Supports the mission of Lakeside Chautauqua and a culture of belonging at the Williams Tennis Campus and Hubbard Pickleball Courts
• Provide excellent customer service to ensure high quality customer experience and satisfaction. Work to resolve all related issues tactfully, effectively, in a timely manner. Ensure a safe facility and welcoming atmosphere for all guests and staff of the Courts
• Supervise all department staff and coordinate staff schedules to support open tennis and pickleball hours, programs, lessons, and events.
• Oversee daily Williams Tennis and Hubbard Pickleball Court usage, operations, programs, special events, including lessons and special groups programming
• Manages the cash drawer and reconcile daily
• Perform required court and equipment maintenance. Perform water sprinkler system checks to ensure a safe environment for all those who use the facility, report any issues to Recreation Director and Maintenance.
• Delegate court maintenance tasks as needed with Tennis & Pickleball staff, dragging the courts, refreshing lines, drying hard courts, etc. at Perry Park, Williams and Hubbard Courts
• Be able or willing to understand how to professionally string and replenish tennis rackets for players as needed
• Know and be able to communicate the rules of how to play tennis and pickleball
• Coordinate a minimum of 3 hours every 30 days of documented EAP / First Aid drills, customer service scenarios with all Tennis and Pickleball staff, Safety Services and Director of Recreation.
• Attend Supervisor meetings weekly with Director of Recreation
• Coordinate and work with the Program Coordinator to ensure that all scheduling of tennis and pickleball private lessons and programs are delivered with accuracy and efficiency.
• Collaborate with Williams Tennis and Hubbard Pickleball staff to maintain accurate participant information for all classes and programs
• Organize and supervise daily / regular cleaning and maintenance of entire tennis and pickleball campus including restrooms, courts and surrounding grounds
• Effectively carry out Emergency Action Plan (EAP) and skillfully respond to all first aid situations
• Review and sign off on all incident reports and submit them to the Director of Recreation and HR within the same day
• Communicate and coordinate all weather and emergency related closures of the courts with the Director of Recreation and Safety and Security Department if needed
• Ensure that all certifications for Williams Tennis and Hubbard Pickleball Courts, location and staff, are current and on file in the main office
• Oversee that all Lakeside Chautauqua, Departmental, and Facilities rules and regulations are adhered to; Interact with facility and guests to ensure safe utilization and adherence to policies and procedures
• Maintain required signage stating safety rules, facility hours and regulations
• Maintain and inventory of all programs, concessions, maintenance equipment and first aid supplies
• Maintain staff rotations and break periods
• Conduct mid- and end of season employee evaluations with the Director of Recreation
• Work to ensure all facilities and equipment are clean, organized and in good working conditions. Communicate immediately any facility maintenance, equipment needs or work orders
• Complete and maintain accurate participant information for all programs. Coordinates and ensures that all scheduling of lessons, programs, events, etc. is done accurately and efficiently
• File accurate financial records of all fees collected – if applicable
• Manage cash drawers and reconcile daily and follow Lakeside daily deposit procedure
• Collaborate with Maintenance in coordinating opening and closing tasks each season
• Monitors court time and usage during peak times to ensure availability to all visitors
• Other duties as assigned by Director of Recreation

Qualifications :

Environment & Physical Demands :

The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Lakeside Chautauqua is an equal opportunity employer.

Salary : $18 - $20