Clubhouse General Manager

The General Manager is responsible for managing the club's financial objectives, maintaining a safe environment, training and monitoring employees, marketing memberships, and recruiting talent. This role requires exceptional leadership skills, self-motivation, and adaptability in a fast-paced environment. The ideal candidate will have at least 3-5 years of experience in club management or a related field and hold relevant certifications.

Job Qualifications

• Solid experience in managing multiple departments in the hospitality industry, preferably in a private club setting
• Excellent leadership skills with the ability to manage diverse teams
• Proven track of financial performance
• Strong skills in food and beverage management
• Experience in maintaining and enhancing high standards of member services
• Experience in building and maintaining a healthy calendar of member events
• Familiarity with local health and safety regulations

Duties And Responsibilities

• Lead the Front-of-House Team: You'll oversee and inspire a dynamic front-of-house team to deliver impeccable service and create a welcoming, memorable experience for all our members
• Scheduling & Payroll Pro: You will monitor and manage weekly employee schedules and payroll records, ensuring efficiency while keeping labor costs in line with the club's goals and operational needs
• Recruitment & Training: From hiring new team members to providing comprehensive orientation and ongoing training, you'll ensure that everyone is set up for success. You'll cultivate a service-first mindset that focuses on safety, accuracy, and member satisfaction
• Performance & Development: You'll provide feedback, document performance during the 90-day probation period, and lead annual reviews. You'll also offer continuous opportunities for training and growth to keep the team motivated and on track
• Safety & Compliance Champion: Implement and uphold safety programs and ensure that the team adheres to all safety protocols. You'll also ensure compliance with state and federal laws, liquor control requirements, and health department codes
• Operational Excellence: Keep the front-of-house operations running smoothly, from managing inventory to ensuring the cleanliness and organization of all service areas. You'll also complete opening and closing checklists to ensure everything is ready to go for the day ahead
• Guest Experience Focus: Be the face of exceptional service. You'll promote activities, assist with member relations, and ensure that every guest leaves with a smile. Your energy and enthusiasm will set the tone for each guest's experience
• Daily Walk-Throughs: Conduct daily walk-throughs to ensure the facility is clean, safe, and presentable, and that all members of the team are delivering service with courtesy, professionalism, and efficiency
• Inventory & Stock Management: Stay on top of daily activity, ordering of products, stock levels, and monthly inventory to ensure we're always stocked and ready to go, while minimizing waste and controlling costs
• Collaborate & Communicate: Attend and participate in weekly department meetings, collaborate with the Executive Chef and GM, and help ensure that the entire team is working toward shared goals and success
• Protect the Club's Assets: You'll have a keen eye for protecting the assets of the club, from inventory to equipment and supplies, ensuring everything is properly accounted for and cared for

Job Type: Full-time

Pay: $58,000.00 - $63,000.00 per year

Benefits:

• Paid time off
• Paid training

Shift:

• 10 hour shift

Experience:

• Management: 2 years (Preferred)

Ability to Commute:

• Bloomington, IL 61704 (Required)

Work Location: In person

Salary : $58,000 - $63,000