What are the responsibilities and job description for the Banquet Server (On-Call) position at Lakeside Hotel Casino?
The Banquet Server is primarily responsible for providing the highest quality of service to guests and the set-up, service, and clearing of all assigned events functions according to Lakeside Hotel Casinos standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned:
- Must be comfortable serving a variety of events that will vary in service style.
- Must be able to read a Banquet Event Order (BEO) and know how to complete a setup.
- Sets tables in assigned areas (or checks to see that they have been set) correctly and uniformly, using clean, pressed linen (without rips, stains, or tears); clean, unspotted silverware; clean china with no chips or cracks; clean unspotted glassware. Properly cleans and fills table complements (salt and pepper, sugar, breadbaskets, etc.)
- Know the menu for each function served.
- Keep the station neat and clean during service. Constantly patrol assigned station(s), serving food and beverages to guests as needed.
- Receives guest orders for food or beverages that vary from the set menu.
- Delivers food, beverages, condiments, and other requested items.
- Refers complaints about food to service to the supervisor on duty.
- Performs all opening and closing side duties assigned. Cleans function rooms and back-of-house areas during and after banquet functions.
- Sets up, serves, and breaks down coffee breaks, receptions, and other special functions, as assigned.
- Communicate with the Culinary team in a timely when food items are low.
- Maintain and understand compliance with federal, state, and local regulations.
- Perform all job functions safely and responsibly.
- Complete all company-required training timely.
- Comply with all Iowa Racing and Gaming Commission Rules and Regulations and other local, state, or federal guidelines.
- Must be available to work days, nights, weekends, and holidays.
- Must be 18 years of age or older to serve alcoholic beverages.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skills, and/or abilities.
DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
