What are the responsibilities and job description for the Guest Service Center Specialist position at Lakeside Hotel Casino?
At Lakeside, we pride ourselves on being a personable, loyal, and friendly company that connects deeply with our customers and employees. Our commitment to guest satisfaction, built on solid relationships and exceptional service, sets us apart. We are dedicated to delivering a value-oriented experience in a convenient, welcoming, and casual atmosphere.
SUMMARY
As a Guest Service Center Specialist, you will ensure our guests receive pleasant and accommodating assistance during Cage and/or Players Club interactions. Your responsibilities will include currency exchanges, voucher cash-ins, marker issuance, check cashing, enrolling new players in our A-Play Club, and informing guests about our current promotions.
KEY RESPONSIBILITIES
- Complete various transactions, including cash and coin exchanges, voucher and chip redemptions, check cashing, and A-Play Club enrollments.
- Greet guests warmly, assess their needs and provide exceptional service.
- Promote A-Play Club benefits, casino promotions, and events.
- Verify customer identification as required.
- Accurately handle all monetary transactions and maintain a balanced cash drawer.
- Utilize automated machines to count coins and paper money.
- Process table game and slot department transactions, including fills and jackpots.
- Adhere to Iowa Gaming regulations, internal controls, and Standard Operating Procedures (SOPs).
- Ensure compliance with Currency Transaction Reporting regulations.
- Reconcile cash drawer at the end of each shift.
- Provide clear and helpful communication to guests and supervisors.
- Assist with vault activities and paperwork for slot jackpots and table game fills.
- Build the A-Play Club database by enrolling new guests and communicating casino promotions.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent required.
- Previous high-volume cash handling experience preferred.
- Familiarity with 10-Key operation.
CERTIFICATES AND LICENSES: Ability to obtain and maintain an Iowa Racing and Gaming Commission License.
SKILLS
- Effective communication skills in English.
- Basic computer proficiency, including Microsoft Office.
- Strong self-motivation and goal orientation.
- Ability to work both independently and as part of a team.
- Basic math skills.
EMPLOYEE BENEFITS INCLUDE
- Paid rest and meal breaks.
- Paid Time Off (PTO) earned each pay period (for Full-Time Team Members).
- Paid holidays (for Full-Time Team Members).
- Medical, dental, vision, and virtual doctor visits (for Full-Time Team Members).
- 401(k) with company match.
- Free life insurance is equal to your one-time salary.
- Optional coverages, including disability, additional life insurance, and pet insurance.
- Free Employee Assistance Plan, including legal guidance and counseling.
- Employee discounts, team celebrations, awards, and more.
DISCLAIMER
This job posting is intended to provide an overview of the position. It is not an exhaustive list of all required responsibilities, duties, and skills. Final candidates will complete a drug test and background check, and many positions require a state gaming license.
Affinity Gaming is an equal-opportunity employer. We welcome all qualified applicants and do not discriminate based on race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
