What are the responsibilities and job description for the Service/Parts Counterperson – Developmental position at Lakeside International Trucks?
Overview
The Service/Parts Counterperson – Developmental role is responsible for assisting in the scheduling repairs, assigning jobs, monitoring progress and providing excellent customer service. Under the supervision of the Service team, communicate with customers frequently on progress or issues uncovered; present additional work as needed and convey expected completion time frame. Responsible for maintaining service records and presenting in a professional manner.
Responsibilities
Schedule maintenance work and advise customer of completion time
Assign maintenance work and track progress
Handle customer inquiries regarding service work and parts requests
Enter labor charges on repair orders and assure accuracy of repair order information
Assist in overall warranty process, ensure proper procedures are followed and coding of repair orders
Promote specials and promotions; suggest associated service work and offer other dealerships services
as appropriate, i.e. truck rental
Determine parts availability, price information and document as necessary
Provide parts to customers from stock, procuring locally or creating parts order as directed
Build relationships and provide quality customer service with a sense of urgency
Any other assigned duties delegated by Manager
Qualifications
A high school diploma or equivalent and a minimum of 3-years truck or auto technician experience or previous Service Supervisor/Advisor experience is preferred.
Personal Qualities And Critical Competencies
Knowledge of customer maintenance needs
Mechanical aptitude required
Ability to thrive in a fast-paced environment
Ability to relate to customers in a positive and professional manner
Working knowledge of dealer systems
The ability to identify priorities and plan accordingly to meet deadlines and prepare for potential
contingencies
Communicates information in a direct, concise, and unambiguous manner to ensure messages are fully
and accurately understood
Presents a high level of attention to all the work that is produced. Must continually strive to improve their
quality of performance
The ability to operate under high pressure situations and maintain self-composure in the face of
challenging circumstances
Possesses exceptional organizational, multi-tasking, and time management skills
Learn more about us here. We’ve come a long way in 40 years.
LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Service/Parts Counterperson – Developmental role is responsible for assisting in the scheduling repairs, assigning jobs, monitoring progress and providing excellent customer service. Under the supervision of the Service team, communicate with customers frequently on progress or issues uncovered; present additional work as needed and convey expected completion time frame. Responsible for maintaining service records and presenting in a professional manner.
Responsibilities
Schedule maintenance work and advise customer of completion time
Assign maintenance work and track progress
Handle customer inquiries regarding service work and parts requests
Enter labor charges on repair orders and assure accuracy of repair order information
Assist in overall warranty process, ensure proper procedures are followed and coding of repair orders
Promote specials and promotions; suggest associated service work and offer other dealerships services
as appropriate, i.e. truck rental
Determine parts availability, price information and document as necessary
Provide parts to customers from stock, procuring locally or creating parts order as directed
Build relationships and provide quality customer service with a sense of urgency
Any other assigned duties delegated by Manager
Qualifications
A high school diploma or equivalent and a minimum of 3-years truck or auto technician experience or previous Service Supervisor/Advisor experience is preferred.
Personal Qualities And Critical Competencies
Knowledge of customer maintenance needs
Mechanical aptitude required
Ability to thrive in a fast-paced environment
Ability to relate to customers in a positive and professional manner
Working knowledge of dealer systems
The ability to identify priorities and plan accordingly to meet deadlines and prepare for potential
contingencies
Communicates information in a direct, concise, and unambiguous manner to ensure messages are fully
and accurately understood
Presents a high level of attention to all the work that is produced. Must continually strive to improve their
quality of performance
The ability to operate under high pressure situations and maintain self-composure in the face of
challenging circumstances
Possesses exceptional organizational, multi-tasking, and time management skills
Learn more about us here. We’ve come a long way in 40 years.
LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
