Patient Care Coordinator | Dental Treatment Coordinator

Join us and find out for yourself why our team has been nominated the Best Place to Work in the area! Lakeview Family Dentistry, a private established dental office located in Hugo, is currently seeking a patient-oriented, self-motivated, and team player for an immediate opening.

This is a position on our business administration team and a perfect growth opportunity for a dental professional with front office experience ready for new challenges or a dental assistant ready for a change in position on the dental team. You will be provided with mentorship and development opportunities.

If interested in joining our team, candidates without dental experience will be considered for our Patient Care Coordinator position.

The Treatment Coordinator is an advocate for the patient, demonstrating strong knowledge of dental insurance with an ability to communicate cost of care to the patient prior to scheduling an appointment. We provide our patients with an exceptional visit at each appointment. This position:

· communicates positively and supportively with each patient to our office in a friendly manner, answers appointment questions

· verifies insurance benefits, presents treatment plans, and ensures cost of care is communicated while scheduling visits to our office.

· responsible for answering phones, greeting patients, scheduling for all providers, and ensuring a complete patient registration process including insurance verification.

· communicates with the entire dental team and responds to support requests with an appropriate level of urgency to ensure the best possible patient care.

· supports and mentors our Patient Care Coordinators and provides as a back-up to their duties, as needed.

We are looking for someone with excellent communication skills that will treat each patient with the highest quality of care. This position is an important part of our team and we are looking for an individual that can work as effective team player.

Practice Hours: Our practice is open Monday through Friday. Mondays 7am - 5pm, Tuesdays 7am - 7pm, Wednesdays 7am - 5pm, Thursdays 7am - 5pm, Fridays 7am - 2pm. Please indicate in your cover letter number of hours desired and any hours you are not available for.

Treatment Coordinator Required Qualifications:

• 3 years of experience in the dental field in a front office position and familiarity with dental terminology and treatment presentations
• Experience with dental insurance: benefits eligibility/verification, claim submission, and claim resolution
• Exceptional customer service skills, including the ability to listen to patients and advocate for them
• Strong communication skills, both on the phone and in person
• Computer proficiency
• Professionalism
• Attentive, Patient-Oriented attitude
• Effective in multi-tasking and flexibility with strong organizational skills

Treatment Coordinator Preferred Qualifications:

• Treatment presentation experience
• Experience working with dental insurance

Candidates not meeting the above qualifications may be considered for a Patient Care Coordinator Role:

Patient Care Coordinator Required Qualifications:

• Exceptional customer service skills, including the ability to listen to patients and advocate for them
• Strong communication skills, both on the phone and in person
• Computer proficiency
• Maturity and Professionalism
• Attentive, Patient-Oriented attitude
• Effective in multi-tasking and flexibility with strong organizational skills

Patient Care Coordinator Preferred Qualifications:

• 2 years of experience in the dental field in a front office position and familiarity with dental terminology OR 4-year college-degree
• Experience in customer service

Benefits: We offer competitive pay and benefits, including: paid time off, licensure reimbursement, continuing education courses, 401(k) benefits, and scrubs/uniforms provided and laundered on-site. We are also focused on your wellness, providing: quarterly in-house chair massages, professional development, and other team events.

If you are interested in joining our team, please send your resume and a cover letter. Please include the following in your cover letter: patient/customer service experience, desired pay rate and indicate how soon you'd be able to start. We look forward to hearing from you!

Lakeview Family Dentistry is an equal opportunity employer.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off
• Tuition reimbursement

Schedule:

• Monday to Friday
• No weekends

Experience:

• dental office: 2 years (Preferred)
• customer service: 2 years (Preferred)

Ability to Relocate:

• Hugo, MN 55038: Relocate before starting work (Required)

Work Location: In person

Salary : $18