Demo

L&OD MANAGER

Lakeview Loan Servicing
Horsham, PA Full Time
POSTED ON 1/31/2025
AVAILABLE BEFORE 11/22/2025
Overview

The Organizational Development Manager provides support and value to the business by managing the employee engagement program, supporting company succession planning initiatives, designing & managing collection & distribution of Kirkpatrick data, providing consultation to leaders as needed on a variety of L&OD topics, serving as coach to critical members of the organization, providing assessment feedback and being a contributing voice on both L&OD and larger HR initiatives.


Responsibilities

Employee Engagement Program Management


• Create and manage project plan for administration of survey and actioning of results
• Partner with Vendor to execute annual contract and make all preparations for administration of survey
• Create and execute communication plan related to phases of survey cycle
• Receive and analyze company results, providing overview to HR management
• Train managers and Engagement Action Teams regarding engagement concepts and actioning results
• Provide consulting services throughout the year to Executives, results owners and action teams
• Perform after project review. Make recommendations to HR leadership for improvements for next cycle
• Remain abreast of industry best practices and make strategic recommendations for changes to EE approach

 

Coaching


• Deliver coaching sessions in accordance with International Coach Federation standards and ethics
• Participate in coaching debrief sessions with AVP of L&OD to receive and provide feedback and support
• Partner with VP of L&OD to create, maintain and continuously improve Bayview Coaching Program
• Follow all Bayview Coaching Program processes in determining coaching client priority, engaging in ongoing coaching relationships and assessing client needs and progress

 

Assessments


• Curate relevant assessment tools and manage updates and ongoing certification requirements
• Recommend appropriate assessment tools for individual situations
• Provide report interpretation and feedback delivery of assessments
• Develop internal assessments as needed
• Identify and track skill gaps found within assessment result data
• Provide reports as needed regarding assessment usage and skill gaps

 

Development Planning/Succession Planning


• Manage and execute development plan components of DevelopU curricula
• Manage and execute gap analysis and development component of company succession planning program
• Partner with HR Strategic Business Partners throughout the talent mapping and succession planning process.

 

L&OD Workflow & Data


• Act as L&OD point person on system workflow designs (SharePoint, People Assist, etc.). Engage with system build team as L&OD workflow SME. Educate and share information with other L&OD team members as needed
• Provide recommendations, deliverables and some ownership for ROI collection

 

Other

 

• Provide support on additional OD projects as needed
• Provide input on existing/future programs as part of the solution-focused Leadership and OD Team
• Other duties as requested


Qualifications

SKILLS/KNOWLEDGE/ABILITIES


• Ability to build rapport with business leaders/employees
• Ability to effectively communicate ideas, concerns, questions to employees at all levels of the organization
• Strong written and verbal communication skills
• Strong time management skills
• Ability to maintain strict confidentiality

 

EDUCATION AND EXPERIENCE


• College degree or equivalent experience
• Minimum 5 years of employee engagement program experience or equivalent education and experience
• Minimum 2 years of succession planning experience or equivalent education and experience
• Completion of a coach training program
• Previous exposure to leadership assessment tools

 

CERTIFICATIONS, LICENSES, AND/OR REGISTRATION


• Completion of Kirkpatrick certification or equivalent education and experience
• Certification in the use and delivery of one or more assessments preferred

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

 

EEOC
Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

 

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