What are the responsibilities and job description for the Veterinary Receptionist | Full-Time | Locust Grove, VA position at Lakewood Animal Hospital (VA)?
Seeking an independent, compassionate Veterinary Receptionist to join our team!
Why Lakewood Animal Hospital in Locust Grove, VA?
At Lakewood Animal Hospital, our mission is to enhance the human-animal bond by providing compassionate, state-of-the-art medical, surgical and dental care to our patients. Our services and facilities are designed to assist in routine preventive care for young, healthy pets, early detection and treatment of disease as your pet ages, and medical and surgical care as necessary during their lifetime.
As a new team member, you will be met with a team that works together, supports each other, and loves our patients! We celebrate our successes—both personal and professional—and support each other on tough days. This support means that our hospital is ready to welcome you with open arms or provide support and mentorship to a new graduate.
- Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
- Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
- Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
- Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
- Assist in cleanliness and maintenance of the hospital to ensure a great client experience.
- Competitive salary
- Medical, dental, vision, and prescription drug benefits for you and eligible dependents
- Paid time off for full-time employees
- 401(k) plan
- Continuing education allowance for licensed technicians
- Guardian voluntary benefits
- Great pet benefits
Salary : $31,300 - $39,600
