What are the responsibilities and job description for the Human Resources Assistant position at Lakewood Regional Support Bldg?
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
About Lakewood Regional Support
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.
At Loews Hotels Universal Orlando (LHUO), Human Resources (HR) is a shared services model with key HR roles deployed to the hotels to proactively support the operation on HR related matters. HR, Finance, IT, Engineering and more shared and/or centralized teams operate from the Lakewood location.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
What We're Looking For:
The Human Resources Assistant supports the Human Resources department at Lakewood. The Lakewood based HR team includes Compensation, Compliance, Benefits, Learning and Development, Talent Acquisition and an HR team that supports all of the centralized departments.
The Human Resources Assistant ensures a welcoming environment for all team members who visit the HR office and helps direct team members to ensure efficient and effective resolution to any questions or concerns.
Who You Are:
- Ability to prioritize tasks to ensure completion in advance of deadline.
- Excellent organizational and time management skills.
- Able to work independently and as part of a team.
- Professional demeanor.
- Excellent written and verbal communication skills.
What You'll Do:
- Responsible for ensuring confidentiality of team member records and related employment matters.
- General receptionist duties to include, ensuring a welcoming environment for all team members, answering and directing calls, electronic and paper file management and responding to general inquiries and/or directing more complex inquiries to the appropriate HR representative.
- Provides general direction to team members and leaders on navigating Workday self-service tasks; including password resets when needed. In addition, supports team members with registrations to training or other events requiring an RSVP.
- In conjunction with the Administrative Operations Coordinator, assists with inventory management of general office supplies and orders as needed.
- Assists team members with Loews's reward and recognition programs (tickets, travel, tuition, Star Card program, etc).
- Provides support to the HR team in the execution of team member engagement events. This could include creating collateral, disseminating information, ordering supplies, assisting with set up or break down, etc.
- Provides assistance, as needed, with new hire on-boarding tasks. This may include preparing a welcome packet, on-boarding paperwork, team member IDs, etc.
- Responsible for team member communication platforms to include Team Member T.V., bulletin boards, recognition walls and other to ensure the material is relevant, timely, engaging and accurate. In addition, for HR regulatory postings, regularly audits to ensure compliance.
- Performs other duties as required to support the successful operation of the HR office and other hotel activities.
Your Experience Includes:
- Proficient in Microsoft Word, Excel and PowerPoint and/or applications within the Microsoft Office suite.
- Experience working with Workday, or other HR systems, preferred but not required.
- Ability to operate general office equipment to include scanners, copiers and printers.
- Bilingual abilities in English and Spanish or Creole, preferred.
- Professional work experience including general administrative duties.
- High school diploma or equivalent.
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
